WooCommerce Admin / Analytics classes not loading even with full installation

Resolved calf9518
(@calf9518)

9 months, 1 week ago
Hello,

I’m facing a persistent issue where WooCommerce Analytics is not syncing any order data. Here’s what I’ve confirmed:
- All files are present in /woocommerce/vendor/ and /packages/woocommerce-admin/
- vendor/autoload.php exists and is loaded
- The class Automattic\\WooCommerce\\Admin\\Schedulers\\ImportScheduler is not available, even after manually loading autoload.php
- Manually requiring ImportScheduler.php directly also fails
- Reinstalling WooCommerce (including deleting the folder and reinstalling from a fresh .zip) did not resolve it
- The server has no restrictions (no open_basedir issues, no cache lock)
It seems the internal dependency container or Composer autoload in WooCommerce is not registering required classes, especially under /src/Schedulers/. Could this be a bug or known issue in recent versions?

Thank you for any guidance or a definitive fix

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support shahzeen(woo-hc)
(@shahzeenfarooq)

9 months, 1 week ago
Hi there!
Thanks for sharing all the details 🙏

To better understand this, could you let us know if you made any changes on your site (like updates, migrations, or plugin/theme modifications) around the time the issue started appearing?

Could you please try clearing the analytics cache by going to WooCommerce > Status > Tools and running the Clear Analytics Cache tool? If the figures still look off after clearing the cache, try re-importing historical data.

Also, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status
- Fatal error logs (if any) under WooCommerce > Status > Logs.
Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
Thread Starter calf9518
(@calf9518)

9 months, 1 week ago
Hi, thanks for the quick reply.

Yes, we already tried all of those steps:
- The analytics cache was cleared multiple times from WooCommerce > Status > Tools
- Reimporting historical data does not work – the woocommerce_run_importer action fails every time with the message:
 "Scheduled action for woocommerce_run_importer will not be executed as no callbacks are registered."
- We also tried forcing class loading and running ImportScheduler::run_import('orders') manually, but WooCommerce Admin still doesn’t register its classes.
- WooCommerce was reinstalled fully, and the files are intact, but the autoloader is not registering key Analytics classes.
I will now provide the System Status Report and error logs as requested. Thank you for continuing to help us resolve this.

` WordPress Environment WordPress address (URL): https://prntdart.com Site address (URL): https://prntdart.com WC Version: 10.1.2 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.9.3 Log Directory Writable: ✔ WP Version: 6.8.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ Server Environment Server Info: Apache Server Architecture: Linux 5.14.0-362.24.2.el9_3.x86_64 x86_64 PHP Version: 8.2.28 PHP Post Max Size: 100 MB PHP Time Limit: 30 PHP Max Input Vars: 1000000 cURL Version: 8.14.1 OpenSSL/3.2.2 SUHOSIN Installed: – MySQL Version: 10.11.8-MariaDB Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 10.1.2 WC Database Prefix: wp_ Total Database Size: 7360.48MB Database Data Size: 5832.92MB Database Index Size: 1527.56MB wp_woocommerce_sessions: Data: 363.05MB + Index: 1.16MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – Enabled Features: analytics marketplace order_attribution site_visibility_badge remote_logging email_improvements blueprint point_of_sale custom_order_tables Logging Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 502 KB WC Pages Shop base: #5 – /shop/ Cart: #6 – /cart/ – Contains the [woocommerce_cart] shortcode Checkout: #7 – /checkout/ – Contains the [woocommerce_checkout] shortcode My account: #8 – /my-account/ – Contains the [woocommerce_my_account] shortcode Terms and conditions: ❌ Page not set Theme Name: Kava Child Version: 1.0.1 Author URL: Child Theme: ✔ Parent Theme Name: Kava Parent Theme Version: 2.1.4 Parent Theme Author URL: https://crocoblock.com/ Theme type: Classic theme WooCommerce Support: ✔ Templates Overrides: /home/ys4xsgl/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart-empty.php /home/ys4xsgl/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php version 7.9.0 is out of date. The core version is 10.1.0 kava-child-master/woocommerce/emails/customer-processing-order.php version – is out of date. The core version is 9.9.0 kava-child-master/woocommerce/emails/email-customer-details.php version 2.5.0 is out of date. The core version is 9.7.0 /home/ys4xsgl/public_html/wp-content/plugins/yith-woocommerce-advanced-reviews-premium/templates/ywar-rating.php Outdated Templates: ❌ <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> WooPayments Version: 9.9.0 Connected to WPCOM: Yes WPCOM Blog ID: 246434322 Account ID: acct_1RkVq1FmkUckQNCK Payment Gateway: Enabled Test Mode: Disabled Enabled APMs: card,afterpay_clearpay,link,affirm,klarna WooPay: Disabled WooPay Incompatible Extensions: No Apple Pay / Google Pay: Enabled (cart,checkout) Fraud Protection Level: basic Multi-currency: Enabled Auth and Capture: Disabled Documents: Disabled Logging: Disabled Clone Orders Available stock only: ❌ No Meta fields: – Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store add-to-cart-with-options-stepper-layout Disabled Features: product-data-views experimental-blocks experimental-iapi-mini-cart experimental-iapi-runtime coming-soon-newsletter-template minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system use-wp-horizon experimental-wc-rest-api Daily Cron: ✔ Next scheduled: 2025-09-03 23:14:25 -04:00 Options: ✔ Notes: 112 Onboarding: completed Google for WooCommerce Products API Pull: ❌ Disabled Products MC Push: ❌ Disabled Coupons API Pull: ❌ Disabled Coupons MC Push: ❌ Disabled Shipping API Pull: ❌ Disabled Shipping MC Push: ❌ Disabled Settings API Pull: ❌ Disabled Settings MC Push: ❌ Disabled Action Scheduler Complete: 472,487 Oldest: 2025-07-25 19:31:37 -0400 Newest: 2025-09-03 10:25:58 -0400 Pending: 7,311 Oldest: 2025-09-03 08:33:53 -0400 Newest: 2025-09-29 07:18:04 -0400 In-progress: 1 Oldest: – Newest: – Failed: 235,558 Oldest: 2024-01-16 20:07:21 -0500 Newest: 2025-09-03 10:29:03 -0400 Product Recommendations Database Version: 3.0.8 Loopback Test: ✔ Task Queueing Test: ✔ Page Cache Test: ❌ Test failed. Status report information Generated at: 2025-09-03 10:34:36 -04:00 `
Moses M. (woo-hc)
(@mosesmedh)

9 months, 1 week ago

Hi @calf9518,

Thank you for getting back to us, for sharing the report, and for confirming that you followed the instructions my colleagues provided.

From reviewing your report, I can see there are quite a number of customizations in place, including some that hook into the analytics data. To properly troubleshoot, we’ll need to test without those other plugins so we can isolate the issue.

Please create a staging site from your live site — either using the staging feature offered by your host or by moving a copy of your live site to a subdomain or directory. On the staging site, switch the theme to Storefront, clear the site cache, and deactivate all plugins except WooCommerce (this step is very important). Then, check if the issue still occurs.

When you respond, kindly share the system status report from the staging site using Pastebin or Gist. Please don’t paste the report directly here, as that goes against forum guidelines.

Plugin Support Chris Moreira – a11n
(@chrism245)

9 months ago

It seems we haven’t heard back from you for a while, so I’ll go ahead and mark this thread as resolved. Feel free to reach out whenever you’re ready to continue.

We’d really appreciate if you could take a moment to leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

Viewing 4 replies - 1 through 4 (of 4 total)

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