con
(@conschneider)
Engineer
Hi there,
> When clicked “processing” or “all” in dashboard ,will display [an error occurred while processing this directive] ,
I would try and find out where this string is coming from. It is certainly not from WooCommerce. But it is a pretty distinct error message. If you have a local copy of your site you can do a full text search for this phrase or parts of it to locate it’s source and then work your way from there (https://nicola.blog/2016/09/06/searching-the-code/).
Kind regards,
Thanks for your reply .
Maybe the problem come from plugin Paypal express checkout .
How did I find it?
When i tried to open every processing order , I found one of them can not be opened .Displayed the same [an error occurred while processing this directive] ,
How did it havppen?
the money was pended by paypal when the customer placed the order and completed the payment . the money was released after 12 hours later .
Then I can not open “All” list page and “processing” list page , because of this order information was included .
So the problem become ,how can I delete the information of the wrong order in database?
con
(@conschneider)
Engineer
Hi there,
the money was pended by paypal when the customer placed the order and completed the payment . the money was released after 12 hours later .
Ah, that sounds like PayPal’s fraud protection (?).
Then I can not open “All” list page and “processing” list page , because of this order information was included .
So the problem become ,how can I delete the information of the wrong order in database?
Could you accompany this with some screenshots that illustrate what you mean. What is the wrong information here?
No need screenshots , just when i click the list including the wrong order ,the browser just display :[an error occurred while processing this directive]
I guess : The problem come from a wrong oder. wordpress or woocommerce can not read data of this order from database .
Reason :
1.Can not open that order directly in back-end (open a normal order then
change the order number in url) ,
2.Can not open “all”order list before ,but it is work now because the new
orders was produced and occupied the first page(20/page) of “All” order
list, I tried to open the second page ,failed , the worong order in the
second page .
3.Can not open the “processing” order list ,the wrong order included.
All display:[an error occurred while processing this directive]
Hi @ericdow
Just wanted to follow-up with you on the problem you had reported to us here. Is it still going on? Could you try updating to the latest version of WooCommrce (3.5.4) and see if the problem persists?
I would also recommend that you do a full conflict test at this point (if you haven’t already). This is likely caused by a conflict with your theme or with another plugin.
The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/products/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved by checking to see if you can open the orders that are in processing status
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, continue to the next step: Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
In case this doesn’t resolve the problem either, feel free to reach out to us by creating a ticket: https://woocommerce.com/my-account/create-a-ticket/ We would be happy to look into this for you.
I’m marking this as Resolved for now, but feel free to reach out to us in a ticket if the problem comes back. We’re happy to look into this for you.
Hi @harishanker
I am getting the same error as @ericdow
once there is an order with echeck paymment via paypal , then the “processing” or “all” order list can not be open, once that order was deleted in MySQL databese , then “processing” or “all” order list can be open.
how could i fix this problem ?
Thank you!
we are using bluehost, and their support said that the error was caused by Woocommerce, the same is that i am using Paypal express checkout like @ericdow
