Hi @vanceglobal,
Are you seeing any error message in the console tab of the browser’s web developer tools?
Also, have you ensured that historical data have been imported under Analytics > Settings? Get to know more here
Best,
Hello,
I see 2 errors, copied below:
jQuery.Deferred exception: $(...).wpColorPicker is not a function TypeError: $(...).wpColorPicker is not a function
at HTMLDocument.<anonymous> (https://vance-global.com/wp-content/themes/jevelin/assets/admin/plugins/metaboxes/admin-metaboxes.js?ver=5.9.3:336:42)
at e (https://vance-global.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.0:2:30038)
at t (https://vance-global.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.0:2:30340) undefined
S.Deferred.exceptionHook @ jquery.min.js?ver=3.6.0:2
jquery.min.js?ver=3.6.0:2 Uncaught TypeError: $(...).wpColorPicker is not a function
at HTMLDocument.<anonymous> (admin-metaboxes.js?ver=5.9.3:336:42)
at e (jquery.min.js?ver=3.6.0:2:30038)
at t (jquery.min.js?ver=3.6.0:2:30340)
Also, I have tried importing historical data under Analytics, Settings, which didn’t resolve the issue.
Hello,
Sorry to hear that.
You can perform a conflict test, please follow these steps:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Open WooCommerce Analitycs again to check if the issue persits
If the issue is not present it means you can reactivate the theme or plugins one by one until the cause of the issue is found, You can find a more detailed explanation on how to do a conflict test here.
Let us know if this makes a difference.
We haven’t heard back from you in a while (At this point I think you have found a solution), so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Thank you.
