woocommerce analytics error

Resolved terapixel
(@terapixel)

4 years, 1 month ago

admin dashboard > Analytics > Orders > Date range: Year to date > 2page

The error appears on that page.

error image :
https://kicpaacademy.com/wp-content/uploads/2021/10/screencapture-kicpaacademy-wp-admin-admin-php-2022-04-14-13_43_40.png

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Thread Starter

terapixel

(@terapixel)

4 years, 1 month ago

Additional explanation:
This error appears on January 5th.

Igor H

(@ihereira)

4 years, 1 month ago

Hello,

Sorry to hear about that.

Please try again after clearing the Analytics cache from WooCommerce → Status → Tools → Clear analytics cache and see whether or not the error is still present.

If that does not work, please go to Analytics → Settings. Then scroll down to the bottom to re-import historical data.

If the above does not work, be sure to perform a conflict test, and switch your theme to Storefront, disable all plugins except WooCommerce, repeat the action that is causing the issue, if the issue disappears it means there was a conflict and you can then reactivate the plugins one by one until you find the plugin that is causing the issue You can find a more detailed explanation on how to do a conflict test here..

I hope this helps.

Thread Starter

terapixel

(@terapixel)

4 years, 1 month ago

I proceeded to clear analytics cache, but there is no change.
I proceeded to re-import historical data, but there was no change.
I have disabled all plugins except WooCommerce, but nothing has changed.

There seems to be a problem with the WooCommerce data for January 5th.
Help me ㅜㅠ

Igor H

(@ihereira)

4 years, 1 month ago

Hello,

I’m sorry to hear that. To get a better idea of your site setup, please provide the following:

* Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

* Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thank you.

Thread Starter

terapixel

(@terapixel)

4 years, 1 month ago

WooCommerce > Status. Select “Get system report” and then “Copy for support”


### WordPress Environment ###

WordPress address (URL): https://kicpaacademy.com
Site address (URL): https://kicpaacademy.com
WC Version: 6.4.0
REST API Version: ✔ 6.4.0
WC Blocks Version: ✔ 7.2.1
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.3.2
Log Directory Writable: ✔
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: ko_KR
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.3.33-1+0~20211119.91+debian9~1.gbp618351
PHP Post Max Size: 250 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
Max Upload Size: 250 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

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WC Database Prefix: wp_
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### Post Type Counts ###

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attachment: 598
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### Security ###

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Restrict Elementor Widgets: by Codexpert – 1.2.0
Reveal IDs: by Oliver Schlöbe – 1.5.4
LearnDash LMS: by LearnDash – 4.1.0
Stratum - Elementor Widgets: by MotoPress – 1.3.13
Students Count for Learndash: by Luis Rock – 1.0.2
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
User Role Editor: by Vladimir Garagulya – 4.61.2
Video Conferencing with Zoom: by Deepen Bajracharya – 3.9.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.0
Woo Discount Rules PRO 2.0: by Flycart – 2.4.0
Woo Discount Rules: by Flycart – 2.4.0
Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.2
WooCommerce Memberships: by SkyVerge – 1.22.7
WooCommerce: by Automattic – 6.4.0 (update to version 6.4.1 is available)
WP File Manager: by mndpsingh287 – 7.1.4
WP Mail Logging: by Wysija – 1.10.4
WP Mail SMTP: by WPForms – 3.3.0

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: KRW (₩)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #10 - /shop/
Cart: #11 - /cart/
Checkout: #12 - /checkout/
My account: ❌ Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #46 - /terms/

### Theme ###

Name: Astra Child
Version: 1.0.0
Author URL: http://wpastra.com/about/
Child Theme: ✔
Parent Theme Name: Astra
Parent Theme Version: 3.7.9
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Memberships ###

Restriction mode:: Hide content only
Public content:: –
Excluded from discounts:: –
Membership plans:: ❌ No published plans

### Action Scheduler ###

Complete: 1,411
Oldest: 2022-03-17 23:55:08 +0000
Newest: 2022-04-17 23:46:36 +0000

Failed: 12
Oldest: 2022-02-14 02:33:31 +0000
Newest: 2022-04-07 06:51:28 +0000

Pending: 2
Oldest: 2022-04-18 00:00:27 +0000
Newest: 2022-04-18 05:25:07 +0000

### Status report information ###

Generated at: 2022-04-18 08:49:54 +09:00

WooCommerce > System Status > Logs

2022-03-31T23:35:06+00:00 CRITICAL Uncaught Error: Call to a member function get_total_sales() on bool in /home/674313.cloudwaysapps.com/zenavpkzgf/public_html/wp-content/themes/astra-child/functions.php:55
Stack trace:
#0 /home/674313.cloudwaysapps.com/zenavpkzgf/public_html/wp-includes/shortcodes.php(356): bbloomer_product_sold_count('', '', 'woocommerce_sin...')
#1 [internal function]: do_shortcode_tag(Array)
#2 /home/674313.cloudwaysapps.com/zenavpkzgf/public_html/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(woocom...', 'do_shortcode_ta...', '[woocommerce_si...')
#3 /home/674313.cloudwaysapps.com/zenavpkzgf/public_html/wp-includes/class-wp-hook.php(309): do_shortcode('[woocommerce_si...')
#4 /home/674313.cloudwaysapps.com/zenavpkzgf/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters('[woocommerce_si...', Array)
#5 /home/674313.cloudwaysapps.com/zenavpkzgf/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(423): apply_filters('widget_text', '[woocommerce_si...', Array)
#6 /home/674313.c(/home/674313.cloudwaysapps.com/zenavpkzgf/public_html/wp-content/themes/astra-child/functions.php, 줄 55)