Woocommerce App

  • Resolved ginevraalberto

    (@ginevraalberto)


    1 year, 5 months ago

    I have this problem since i have created my website

    My admin email is [email protected]

    Jetpack it’s linked to the [email protected]
    The Woocoomerce App find without any problem my account of wordpress.com
    I have even created a ww.wp.xz.cn Account
    Everything with the same email and username

    But when i try to login in the app, it say my website it’s linked to another wordpress.com account, and if i try to use credentials of my user on the website, it gives me error

    always uknown error, i tried everything i really don’t know what to do, i did the same thing on 3 more website and it’s worked without any problem.

    The page I need help with: [log in to see the link]

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  • Reynier (a11n)

    (@reynierc)

    1 year, 5 months ago

    Hi @ginevraalberto

    It sounds quite frustrating to see that error when you’re trying to log in, especially since it seems you’ve been thorough with your setup. Do these errors give any more details? A screenshot would help, sometimes they have codes or extra info that can tell us a lot.

    Here are some setup guides based on the device you’re using:

    Important note: To make sure your personal info stays secure, so please avoid sharing emails or other sensitive details here in the forums for safety.

    Also, if it’s an issue/error message is tied to your account, I recommend creating a support ticket while logged into your WooCommerce account. From a desktop browser, go to Woo.com > My Account > Support. If you proceed with this route, please include a link to this forum thread so we can keep track of what has already been done or discussed here.

Viewing 1 replies (of 1 total)

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