Woocommerce crashing WordPress Admin when activated

  • Resolved cindyfm

    (@cindyfm)


    1 year, 3 months ago

    I’m trying to install Woocommerce and when activated, it crashes the WordPress admin and I see this message: There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

    I have tried deactivating all plugins and changing to the default theme; nothing works.

    PHP version is 8.2

    Woocommerce version is 9.7.1

    WordPress version is 6.7.2

    When I log into the admin in recovery mode, the following displays with the Woocommerce plugin:

    This plugin failed to load properly and is paused during recovery mode.

    An error of type E_ERROR was caused in line 450 of the file /var/www/wp-content/plugins/woocommerce/src/Internal/Admin/Settings/PaymentProviders/PaymentGateway.php. Error message: Uncaught TypeError: Automattic\WooCommerce\Internal\Admin\Settings\PaymentProviders\PaymentGateway::get_plugin_file(): Return value must be of type string, bool returned in /var/www/wp-content/plugins/woocommerce/src/Internal/Admin/Settings/PaymentProviders/PaymentGateway.php:450 Stack trace: #0 /var/www/wp-content/plugins/woocommerce/src/Internal/Admin/Settings/PaymentProviders/PaymentGateway.php(35): Automattic\WooCommerce\Internal\Admin\Settings\PaymentProviders\PaymentGateway->get_plugin_file(Object(GoDaddy\WordPress\MWC\Core\WooCommerce\Payments\GoDaddyPaymentsGateway), 'vendor') #1 /var/www/wp-content/plugins/woocommerce/src/Internal/Admin/Settings/PaymentProviders.php(186): Automattic\WooCommerce\Internal\Admin\Settings\PaymentProviders\PaymentGateway->get_details(Object(GoDaddy\WordPress\MWC\Core\WooCommerce\Payments\GoDaddyPaymentsGateway), 6, 'US') #2 /var/www/wp-content/plugins/woocommerce/src/Internal/Admin/Settings/PaymentProviders.php(167): Automattic\WooCommerce\Internal\Admin\Settings\PaymentProviders->get_payment_gateway_base_details(Object(GoDaddy\WordPress\MWC\Core\WooCommerce\Payments\GoDaddyPaymentsGateway), 6, 'US') #3 /var/www/wp-content/plugins/woocommerce/src/Internal/Admin/Settings/Payments.php(104): Automattic\WooCommerce\Internal\Admin\Settings\PaymentProviders->get_payment_gateway_details(Object(GoDaddy\WordPress\MWC\Core\WooCommerce\Payments\GoDaddyPaymentsGateway), 6, 'US') #4 /var/www/wp-content/plugins/woocommerce/src/Internal/Admin/Settings/PaymentsController.php(212): Automattic\WooCommerce\Internal\Admin\Settings\Payments->get_payment_providers('US') #5 /var/www/wp-content/plugins/woocommerce/src/Internal/Admin/Settings/PaymentsController.php(122): Automattic\WooCommerce\Internal\Admin\Settings\PaymentsController->store_has_providers_with_incentive() #6 /var/www/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\Internal\Admin\Settings\PaymentsController->add_menu('') #7 /var/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #8 /var/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #9 /var/www/wp-admin/includes/menu.php(161): do_action('admin_menu', '') #10 /var/www/wp-admin/menu.php(412): require_once('/var/www/wp-adm...') #11 /var/www/wp-admin/admin.php(158): require('/var/www/wp-adm...') #12 /var/www/wp-admin/index.php(10): require_once('/var/www/wp-adm...') #13 {main} thrown

    Please help!

    Thanks,

    Cindy

Viewing 15 replies - 1 through 15 (of 18 total)
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  • Zee

    (@doublezed2)

    1 year, 3 months ago

    Hello cindyfm,

    Thank you for contacting WooCommerce support.

    I understand the error you are facing. This issue happens when WooCommerce fails to load properly, often due to compatibility issues or corrupted files.

    Since deactivating plugins and switching themes didn’t help, try deleting WooCommerce and reinstalling it. If the issue persists, please share your site’s System Status Report by pasting it into https://pastebin.com and sharing the link here.

    Once I have more information, I will be in a better position to assist you further.

    Best regards.

    Thread Starter cindyfm

    (@cindyfm)

    1 year, 3 months ago

    Deleting and reinstalling Woocommerce didn’t work. Here is the System Status Report: https://pastebin.com/Y2v7uQX3

    Thanks so much!

    Jonayed (woo-hc)

    (@jonayedhosen)

    1 year, 3 months ago

    Hi @cindyfm ,

    Thanks for reaching out!

    I understand that activating the WooCommerce plugin is crashing your site—that’s definitely frustrating, but I’m happy to help.

    This critical error seems to be caused by a compatibility issue between WooCommerce and PHP 8.2. Based on the error message, the issue happens in the PaymentGateway.php file, where the get_plugin_file() function is returning a boolean instead of the expected string.

    Other users have reported this as well, and you can check the discussion here: GitHub Issue #56267.

    As a temporary workaround, try switching your PHP version to 8.1 or 8.0—this should help until WooCommerce releases a fully compatible update for PHP 8.2.

    Let me know if you need any help with that!

    Thread Starter cindyfm

    (@cindyfm)

    1 year, 3 months ago

    It wasn’t working with 8.0, so one of the many things I tried two days ago was switching to 8.2. I will try 8.1 and let you know.

    Thanks so much!

    Thread Starter cindyfm

    (@cindyfm)

    1 year, 3 months ago

    I’m sorry to report 8.1 didn’t work either.

    Zee

    (@doublezed2)

    1 year, 3 months ago

    Hello cindyfm,

    Thank you for your reply.

    I understand that switching to PHP 8.0 and 8.1 did not resolve the issue.
    Do you see any new errors under WooCommerce > System Status > Logs after switching to PHP 8.0 or 8.1? If you do, then please share them with me.

    I checked your system status report and noticed it is missing some information.
    Could you please share it again? Here is an example of how it should look like: https://pastebin.com/9yBLa5sd

    Looking forward to your response. 🙂

    Thread Starter cindyfm

    (@cindyfm)

    1 year, 3 months ago

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product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>blockified-add-to-cart<br><br>Daily Cron: ✔ Next scheduled: 2025-03-13 15:04:10 +00:00<br>Options: ✔<br>Notes: 5<br>Onboarding: completed Action Scheduler<br><br>Complete: 19<br>Oldest: 2025-03-05 18:56:32 +0000<br>Newest: 2025-03-13 15:04:12 +0000<br><br>Failed: 2<br>Oldest: 2025-03-05 18:57:33 +0000<br>Newest: 2025-03-07 18:53:18 +0000<br><br>Pending: 1<br>Oldest: 2025-03-13 16:15:28 +0000<br>Newest: 2025-03-13 16:15:28 +0000 Status report information<br><br>Generated at: 2025-03-13 15:04:33 +00:00<br>

    Hi Zubair, I managed to get the System Report, but when I clicked on the Logs tab it crashed again

    Thread Starter cindyfm

    (@cindyfm)

    1 year, 3 months ago

    Sorry I forgot to share the link!

    https://pastebin.com/RTVG662E

    Zee

    (@doublezed2)

    1 year, 2 months ago

    Hello cindyfm,

    Thank you for your reply.

    I have reviewed the report and noticed that you have two security plugins active at the same time.
    1- Sucuri Security
    2- Wordfence Security

    I recommend you disable both plugins while we troubleshoot the problem.
    Afterwards, it is better to keep only one as two security plugins might conflict with each other.

    Could you try again to get the error log, but this time open the URL directly:
    https://integratedpurposemanagement.com/wp-admin/admin.php?page=wc-status&tab=logs
    Try a few times and I hope you will get the error log. Also, share a screenshot of the page when it crashes.

    If this method does not work, then we can go for a manual method using the wp-config.php file to log error messages.

    Looking forward to your response. 🙂

    Thread Starter cindyfm

    (@cindyfm)

    1 year, 2 months ago

    Hi Zubair,

    The security plugins have been deactivated.

    I tried the link and got this message: Sorry, you are not allowed to access this page. I will keep trying.

    I’m not sure how to add a screenshot to this post, but here’s the message:

    There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

    Thanks!

    Thread Starter cindyfm

    (@cindyfm)

    1 year, 2 months ago

    I managed to download the error log before it crashed! Here it is:

    https://pastebin.com/8XXxfphu

    Thanks!

    Zee

    (@doublezed2)

    1 year, 2 months ago

    Hello cindyfm,

    Thank you for your reply.

    I appreciate you for trying again and not giving up.
    The error log is helpful and points to a specific problem.

    There is a function call that fails when trying to retrieve the plugin file for GoDaddyPaymentsGateway.
    Are you familiar with the name GoDaddyPaymentsGateway?

    Is your site hosted on GoDaddy?
    If it is, then I suggest you contact their support and ask for an explanation of this problem.
    You may also share the error log with them.

    Please let me know how it goes, I am here to assist you further.

    Best regards.

    Thread Starter cindyfm

    (@cindyfm)

    1 year, 2 months ago

    Hi Zubair,

    I will contact Godaddy and let you know on Monday.

    Thanks so much.

    Thread Starter cindyfm

    (@cindyfm)

    1 year, 2 months ago

    Hi Zubair,

    Godaddy says there’s no problem on their end.

    I did find someone else with the problem: https://github.com/woocommerce/woocommerce/issues/56267

    Moses M. (woo-hc)

    (@mosesmedh)

    1 year, 2 months ago

    @cindyfm,

    Thanks for following up. I’ve asked the original poster whether their hosting provider is GoDaddy to determine if the issue is related to their hosting. You can also track the discussion on GitHub, since the issue has already been reported there.

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