Woocommerce doesn’t send automatic email notification

  • Resolved Kiran

    (@kiran11more)


    6 years, 3 months ago

    Hello,

    Woocommerce doesn’t send an automatic email notification, whenever an order is placed. It doesn’t send a notification to the customer or admin.

    Note: my WordPress email is function is working.

    Please Help

Viewing 2 replies - 1 through 2 (of 2 total)
  • brianmurphy

    (@brianmurphy)

    6 years, 3 months ago

    Are you sure it is not sending? Use the email log plugin to confirm that emails are not being generated:

    https://ww.wp.xz.cn/plugins/email-log/

    If they are not being generated, go to Woocommerce – Setting – Emails tab, verify the checkbox is active and the settings at the bottom of the page are correct.

    The much more common problem is that the emails are being sent and the emails are being filtered as spam. First check your spam folder. Second, use a SMTP sending service like SendGrid that maintains a cleaner set of IP addresses than most shared web hosting services can provide.

    Thread Starter Kiran

    (@kiran11more)

    6 years, 3 months ago

    Thanks for the reply!

    Yes, emails are being generated but not either admin or customer receiving the mail.
    I am also using donation plugin and caldera form plugin, these plugins are sending the mails without any problem.

    Please help me to rectify the problem with woocommerce?

Viewing 2 replies - 1 through 2 (of 2 total)

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