Hi @rifat6,
This seems to be coming from the tool you’ve used to add subscriptions to your site. Could you check if you can find the plugin’s author in WP-Admin → Plugins? If yes, be sure to contact them through the support forum on their plugin page.
* If you do not find any subscriptions plugin or face any challenges with the above, please share with us your System Status from WooCommerce → Status.
Hope this helps, we’ll be happy to be of further assistance.
Many thanks.
Thread Starter
rifat6
(@rifat6)
Hello @abwaita,
Thanks for your reply. Maybe I was installed a plugin and I put this text by myself but I want to override this from my cPanel. How can I remove it from order completed / from other email?
Thread Starter
rifat6
(@rifat6)
Is anybody can help me to fix it?
Hi @rifat6 ,
As @abwaita mentioned, if you are unsure if there is a subscriptions plugin on your site or where this is coming from, you can share a copy of your system status with us so we can take a look and see where it might be coming from. You can find your systems status via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
The other option would be to edit the email and see if there is a way to get rid of that red mark section (the screenshot you posted is no longer available, so I’m not sure exactly what the section you are trying to remove looks like). You can do that by going to WooCommerce–>Settings–>Emails. If you don’t see the option to get rid of that text/red mark section there, you may need to overwrite the email template itself, but please note that overriding the templates is a developer level skill.
Again, if you’d like some direction in regards to what might be inputting that redmark on your email, please send along your system status and we’ll hopefully get some clues there and be able to point you in the right direction of where to get additional help.
Thread Starter
rifat6
(@rifat6)
Hello @sg9928,
Thanks for your reply. I already fix it. Thank you again @abwaita @sg9928
Hi @rifat6 ,
>Thanks for your reply. I already fix it. Thank you again @abwaita @sg9928
You’re very welcome, that’s great to hear! Glad you were able to get that straightened out. Are you able to share with us what ended up being the problem (to help other users that might have a similar issue 🙂 )/how you fixed it?
Thread Starter
rifat6
(@rifat6)
Hello @sg9928,
I’m always happy to share my experience that may help others. To solve the issue, I was edit woocommerce email completed code from my cPanel.
Note: Always download/take a backup after edit any code. Copy woocommerce email completed file in child theme then edit the file.
@rifat6 ,
Thank you so much for sharing your process! Looks like you were able to get this done by editing the email template in your child theme.
Appreciate the insight on this! Since this has been resolved, I’m going to go ahead and close this thread for now but it will still appear in searches for any other users that might need the same assistance :).
