woocommerce error 503

  • Resolved indivisual09

    (@indivisual09)


    3 years, 2 months ago

    Good morning,
    when I activate the woocommerce plugin, the site starts to slow down and after a while I get a 503 error. I can’t go to the backend for a while. when the backend finally loads if I disable the plugin the site starts working again. Until this morning the site had php 7.3, but now it’s updated to 8.1 and everything is updated to the last version. how can i fix it? Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Kaavya Iyer

    (@kaavyaiyer)

    3 years, 2 months ago

    Hi @indivisual09,

    Please follow these steps to determine if there is a theme/plugin conflict:

    1. Switch your theme to Storefront.
    2. Disable all plugins except WooCommerce.
    3. Perform the test to verify if the 503 error is gone.

    If the issue is resolved after switching to Storefront theme and deactivating all other plugins except WooCommerce, the problem may be with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your plugins one by one, testing after each reactivation until you find the one causing the issue.

    Please share the following information for further investigation:

    1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    2. Fatal Error Log: A copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
    xue28 (woo-hc)

    (@xue28)

    3 years, 2 months ago

    Hi @indivisual09

    Thanks for reaching out!

    I understand that after activating the WooCommerce plugin, the site starts to slow down and later on produced a 503 error.

    As a first step, please make sure that your site is following WooCommerce Server Recommendations to run WooCommerce smoothly.

    If so, kindly share the necessary information as requested by @kaavyaiyer above as this will help us to troubleshoot the root cause of the issue.

    Thanks!

    Beauty of Code (woo-hc)

    (@beautyofcode)

    3 years, 1 month ago

    Hi @indivisual09 ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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