Woocommerce error added to other plugin issues

Viewing 5 replies - 1 through 5 (of 5 total)
  • lisa

    (@contentiskey)

    3 years, 1 month ago

    there is no need to delete products, WooCommerce products and settings are stored in the database. Plugin files are not in the database.

    be sure you have a good backup copy of your site (database + files) before continuing to make various changes

    if your webhosting plan offers a staging site that would be excellent so you can do further testing. if not, you can make a copy of your site and create a test site using localwp.com

    you can deactivate any plugin in your webhosting account’s file manager area by renaming the specific plugin’s folder – deactivating the plugin might help you re-enter the WP-Admin area to do further troubleshooting

    for WooCommerce specific questions – i.e. checkout errors – start a topic to request advice from the team most familiar: https://ww.wp.xz.cn/support/plugin/woocommerce/

    • This reply was modified 3 years, 1 month ago by lisa.
    Thread Starter Krista

    (@kjolmste)

    3 years, 1 month ago

    Thank you so much for the thoughtful reply Lisa. I will try deactivating the plugins by renaming them on the hoster and will see if that fixes the login problem for the wp-admin. Also, I didn’t know there was a specific woocommerce forum, so thank you for pointing that out. 🙂

    lisa

    (@contentiskey)

    3 years, 1 month ago

    the plugin that is likely interefering is login-recaptcha

    is this the plugin? https://ww.wp.xz.cn/support/plugin/login-recaptcha/

    Thread Starter Krista

    (@kjolmste)

    3 years, 1 month ago

    Yes, that was the one! I was just coming back here to thank you, Lisa. I disabled that plugin and I was immediately able to get back into my wp-admin area. THANK YOU SO MUCH!

    I reposted my Woocommerce question in the Woocommerce forum, but it seems it is being held for moderation review by an admin before it gets posted. Maybe because I copied and pasted some of the same text on the forum. Not sure, but anyhow, thank you for all the guidance! 🙂 I will wait to hear back from them about the Woocommerce issue.

    lisa

    (@contentiskey)

    3 years, 1 month ago

    Happy to hear you are able to login to WP-Admin.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Woocommerce error added to other plugin issues’ is closed to new replies.