• Resolved trwst

    (@tonyrwest)


    After we created a tab on one of our woocommerce products, the FAQ doesn’t expand. Rather when you click the faq it opens a separate page to the faq.

    Also, the faq is displaying author, comments, etc when I believe it is disabled in the settings.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi Tony,

    We check your product page, it looks like you are using some kind of ajax loading screen in your page. Some times screen loaders give an issue with other JavaScript files in same page. So, for temporary if you disable ajax loading screen and check or create new temporary page with out ajax loading screen function and check FAQ toggle is giving an issue or not?

    For the FAQ single post pages, it would be your theme that controls the look and layout. Because the FAQs are just a custom post type, the single post page for FAQ posts would, by default, make use of your theme’s single.php template file. If you’d like to modify the single post page for FAQs, we’d suggest duplicating your single.php file and creating one specifically for our post type, as discussed here: https://codex.ww.wp.xz.cn/Post_Type_Templates. Our post type is called “ufaq”, so you’d want to call your template file “single-ufaq.php”.

    Thank you

    Thread Starter trwst

    (@tonyrwest)

    Ok we’ll check for Ajax and see what happens

Viewing 2 replies - 1 through 2 (of 2 total)

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