WooCommerce iOS App Problems

  • Resolved prkzingis

    (@prkzingis)


    2 years, 3 months ago

    Hi,

    We have a problem with updating products on WooCommerce iOS App.

    We get an error “Cannot update products, Unexpected Error”.

    Meanwhile, on Android everything seems to be working normally and we did not encounter any issues.

    Can you please tell me what to do?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • ckadenge (woo-hc)

    (@ckadenge)

    2 years, 3 months ago

    Hi @prkzingis,

    I’m sorry to hear that you’re experiencing issues with updating products on the WooCommerce iOS App.

    Here are a few steps you can take to resolve this:

    1. Make sure that you’re using the latest version of the WooCommerce iOS App. If not, please update it through the App Store.
    2. Clear App Cache: Sometimes, the app cache might cause such issues. Go to the app settings and clear the cache.
    3. Reinstall the App: If the problem persists, try uninstalling and reinstalling the WooCommerce app.

    If none of these steps work, please get back to us with more details, such as the iOS version you’re using so that we can try replicating the issue from our end.

    Cheers!

    Thread Starter prkzingis

    (@prkzingis)

    2 years, 3 months ago

    Hi,

    We are using iOS 17.2.1. But we really tried on multiple iPhone devices and nothing seems to work.

    Deleted the app, reinstalled, cleared cache…

    How can I safely share credentials with you guys so you can try to see what’s going on? We have a live $50K/month website and it’s really important for us to get this working.

    Thanks

    ckadenge (woo-hc)

    (@ckadenge)

    2 years, 3 months ago

    Hi again @prkzingis,

    I understand your frustration about the issue you are facing. Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread.

    We will be able to help you further there.

Viewing 3 replies - 1 through 3 (of 3 total)

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