Hi there!
Thank you for reaching out and for sharing such detailed and thoughtful feedback — we truly appreciate your insight on this matter.
Yes, you are right, In order to get access to stats and push notifications for new orders and connected to your site you need to relies on Jetpack. You can read more about how to do this here.
The primary reason for this dependency is that Jetpack provides a secure and stable infrastructure (via WordPress.com) for enabling remote features like push notifications and syncing store data to the mobile app — especially in hosting environments where standard REST API access may be limited or blocked.
We understand your concern about relying on a third-party plugin and agree that offering a more independent, Jetpack-free integration could benefit many store owners — especially those who prefer a minimal plugin stack or have specific privacy/server requirements.
While there isn’t currently a Jetpack-independent option for full mobile app integration (particularly for push notifications), your request is absolutely valid.
I’d recommend submitting your suggestion as a feature request to our development team here:
🔗 https://woocommerce.com/feature-requests/woocommerce/
This is the best place to propose new ideas and improvements. Our product team regularly reviews submissions there to help shape the future direction of WooCommerce based on community feedback.
Hi
I agree with Shakoor’s observations about Jetpack. Looking through the WooCommerce code there are now so many references to things like the Jetpack connection manager, I wonder if I need to go to each of my clients and ask them to modify their sites’ privacy policy to make reference to sending customer data to third-party servers in the USA? It feels like there’s “stuff” going on behind the scenes regarding customer data that we’re not aware of. Some clients have customer lists that are sensitive (medical), and we 100% cannot have those data flowing through servers that we’re unaware of (for legal and ethical reasons).
In addition to potential data privacy issues, I worry about site performance with all this Jetpack bloat being built-in to WooCommerce now. If we could define a constant in wp-config.php that said something like…
const WC_JETPACK_DISABLED = true;
…the autoloader could skip over all the Jetpack files and avoid making outgoing API calls (and potentially slowing down site access).
Paul
Hello WooCommerce Team,
Thank you very much for your detailed response and explanation regarding the current reliance on Jetpack for mobile app integration.
However, we must emphasize that this dependency on Jetpack presents significant challenges and frustrations for a large portion of the WooCommerce user base.
Many users, especially those who prefer minimal plugin setups, self-hosted environments, or have strict privacy and server restrictions, find this reliance unacceptable. It severely limits their ability to fully utilize essential WooCommerce mobile app features such as real-time push notifications and accurate sales tracking.
This issue was first raised over two years ago, yet we have seen no meaningful progress or response from WooCommerce regarding this critical matter. How can a global platform as prominent as WooCommerce allow such a fundamental feature to remain tethered to a third-party service, forcing users to depend on external plugins like Jetpack?
We strongly urge the WooCommerce development team to urgently prioritize the creation of an independent, Jetpack-free solution for mobile app integration.
This is no longer a mere convenience but a vital necessity for countless store owners worldwide who demand a seamless, secure, and fully functional mobile app experience without mandatory reliance on third-party services.
We, alongside a significant portion of the WooCommerce community, insist that this issue be escalated immediately within your product roadmap.
We will also be submitting this as a formal feature request via your feature request platform, and encourage all affected users to support this initiative.
Thank you for taking our concerns seriously. We expect to see substantial progress on this matter in the near future.
Best regards,
[ SHAKOOR ]
Hi @shakoor99 and @headwall,
I understand the depth of your concerns and truly appreciate both of you for taking the time to clearly outline the limitations and implications of the current WooCommerce and Jetpack dependency for mobile app integration, especially around push notifications and order tracking.
You’ve raised valid and important points from the challenges faced by users with strict privacy policies, to the need for minimal plugin environments and improved transparency around third-party data handling. These are concerns we take seriously, and it’s clear from your feedback that this is a recurring pain point for many in the WooCommerce community.
Submitting a formal feature request at https://woocommerce.com/feature-requests/woocommerce/ is definitely the right next step. If you’d like, feel free to share the direct link to your submission here in the thread, so others following the discussion can upvote and lend their support to this request. This helps increase visibility and demonstrates wider community interest in seeing a Jetpack-free solution prioritized on our roadmap.
And of course, if you have any further questions, feedback, or technical issues you’d like us to look into, please don’t hesitate to reach out. We’re here to help in any way we can.
Hello WooCommerce Team,
First, I want to sincerely thank @lovingbro, @headwall (Paul), and @shahzeenfarooq for their prompt responses and engagement with my concerns. Your thoughtful feedback and openness to discussion are greatly appreciated.
Thank you as well for your detailed and considerate response. I truly value your transparency and the encouragement to submit a formal feature request.
At the same time, I kindly ask that your development team actively reviews this issue and prioritizes finding a solution. A quick look at discussions within the WooCommerce community — including the feature request I submitted here:
🔗 https://woocommerce.com/feature-request/request-for-woocommerce-to-work-without-jetpack-dependency/
— as well as widespread conversations on platforms like Reddit, clearly shows that many WooCommerce users are frustrated — and in some cases, even discouraged — by the current Jetpack dependency. There is a strong demand for a more independent, Jetpack-free integration.
This is not an isolated concern but a recurring pain point that affects a large portion of the WooCommerce community.
I truly hope this matter is taken seriously and that resources will be allocated to explore alternative solutions that offer more flexibility and transparency.
Thank you once again for your time and support.
Best regards,
Hi @shakoor99 and @headwall,
Thank you both once again for your thoughtful engagement, and @shakoor99, we truly appreciate you taking the time to not only articulate your concerns so clearly but also to follow through with submitting a formal feature request. Your continued participation in this thread helps keep important conversations like this visible and relevant.
For anyone else following along who shares similar concerns, you can lend your support by upvoting the submitted feature request here: https://woocommerce.com/feature-request/request-for-woocommerce-to-work-without-jetpack-dependency/
You’re also welcome to open a new forum topic if you encounter any other issues so that we can assist you directly.
