Roxy
(@roxannestoltz)
Hi @yamenaz ,
I understand that you are facing data loading issues after migration.
In order to get a better understanding of your site setup, could you please share a copy of your site’s System Status report which you can find via WooCommerce → Status. Select Get system report → Copy for support.
Once you have this, kindly share it in your response here.
Thanks!
### WordPress Environment ###
WordPress address (URL): https://asalli.com
Site address (URL): https://asalli.com
WC Version: 6.7.0
REST API Version: ✔ 6.7.0
WC Blocks Version: ✔ 7.8.3
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: LiteSpeed
PHP Version: 8.1.6
PHP Post Max Size: 512 MB
PHP Time Limit: 0
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d
SUHOSIN Installed: –
MySQL Version: 10.5.15-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 6.7.0
WC Database Prefix: _14Z_
Total Database Size: 28.10MB
Database Data Size: 25.81MB
Database Index Size: 2.29MB
_14Z_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
_14Z_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
_14Z_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
_14Z_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_actionscheduler_actions: Data: 0.21MB + Index: 0.09MB + Engine MyISAM
_14Z_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_14Z_actionscheduler_logs: Data: 0.14MB + Index: 0.11MB + Engine MyISAM
_14Z_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_comments: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
_14Z_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_14Z_e_submissions: Data: 0.22MB + Index: 0.38MB + Engine InnoDB
_14Z_e_submissions_actions_log: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
_14Z_e_submissions_values: Data: 0.34MB + Index: 0.14MB + Engine InnoDB
_14Z_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_options: Data: 6.06MB + Index: 0.18MB + Engine MyISAM
_14Z_postmeta: Data: 2.85MB + Index: 0.23MB + Engine MyISAM
_14Z_posts: Data: 0.50MB + Index: 0.05MB + Engine MyISAM
_14Z_sg_action: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
_14Z_sg_config: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_sg_schedule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_14Z_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_14Z_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_14Z_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_usermeta: Data: 0.06MB + Index: 0.02MB + Engine MyISAM
_14Z_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_14Z_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
_14Z_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
_14Z_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_14Z_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
_14Z_wc_order_stats: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
_14Z_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_14Z_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_14Z_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_14Z_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_14Z_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_14Z_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_14Z_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_14Z_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_14Z_wfconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
_14Z_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_14Z_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_14Z_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
_14Z_wfhits: Data: 1.47MB + Index: 0.09MB + Engine InnoDB
_14Z_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_14Z_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_14Z_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
_14Z_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_14Z_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_14Z_wflogins: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
_14Z_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_14Z_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_14Z_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_14Z_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_14Z_wfpklist_template_data: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
_14Z_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_14Z_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_14Z_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
_14Z_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_14Z_wpmailsmtp_debug_events: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
_14Z_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_14Z_wusers_inputs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_wzen_time_table: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_14Z_yoast_indexable: Data: 0.19MB + Index: 0.09MB + Engine InnoDB
_14Z_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_14Z_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_14Z_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_14Z_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
_14Z_yoast_seo_meta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
### Post Type Counts ###
attachment: 193
bc_x1379_op_type: 1
custom_css: 1
elementor_font: 3
elementor_library: 11
nav_menu_item: 16
oembed_cache: 8
page: 15
phoe_badge: 1
post: 13
product: 11
product-feed: 1
revision: 51
shop_coupon: 1
shop_order: 73
wobd-badge-designer: 1
wp_global_styles: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (20) ###
Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31
Autoptimize: by Frank Goossens (futtta) – 3.1.0
Backup: by BackupGuard – 1.6.8.7
Blackhole for Bad Bots: by Jeff Starr – 3.3.3
Cloudflare: by Cloudflare
Inc. – 4.10.1
Elementor Pro: by Elementor.com – 3.4.1
Elementor: by Elementor.com – 3.6.7
Jetpack: by Automattic – 11.1.2
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 3.0.2
Really Simple SSL: by Really Simple Plugins – 5.3.2
Lazy Load - Optimize Images: by WP Rocket – 2.3.6
Self-Hosted Google Fonts: by asadkn – 1.0.1
Side Cart WooCommerce: by XootiX – 2.1
Woo Align Buttons: by 320up – 3.6.7
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.1
WooCommerce: by Automattic – 6.7.0
Yoast SEO: by Team Yoast – 19.3
WP Fastest Cache: by Emre Vona – 1.0.3
WP Mail SMTP: by WPForms – 3.5.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.6
### Inactive Plugins (4) ###
Facebook for WooCommerce: by Facebook – 2.6.12
Net Shipping: by The Net Group – 1.0.0
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.32
Wordfence Security: by Wordfence – 7.5.11
### Must Use Plugins (3) ###
Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.2
SSO: by Garth Mortensen
Mike Hansen – 0.4
### Settings ###
API Enabled: –
Force SSL: –
Currency: LBP (L.L)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
### WC Pages ###
Shop base: #30 - /shop/
Cart: #204 - /cart/
Checkout: #205 - /checkout/
My account: #206 - /my-account/
Terms and conditions: #602 - /terms-and-conditions/
### Theme ###
Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ✔
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.5.0 – 2.6.1 is available
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ✔
### Templates ###
Overrides: –
### Admin ###
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page
Disabled Features: minified-js
settings
Daily Cron: ✔ Next scheduled: 2022-07-21 14:29:38 +03:00
Options: ✔
Notes: 77
Onboarding: completed
### Action Scheduler ###
Complete: 823
Oldest: 2022-06-19 22:00:09 +0000
Newest: 2022-07-20 21:42:41 +0000
Failed: 1
Oldest: –
Newest: –
Pending: 2
Oldest: 2022-07-21 16:00:05 +0000
Newest: 2022-07-21 16:00:05 +0000
### Status report information ###
Generated at: 2022-07-21 00:42:55 +03:00
The conclusion i came into lately is that the issue i am facing is related to cloudflare, because at the checkout page for woocommerce, when placing an order, its throwing an 524 error in the inspect elements. (Failed to load resource: the server responded with a status of 524 (Origin Time-out).)
Hi @yamenaz
From your system status report, I see that you are using the plugin below:
Cloudflare: by Cloudflare Inc. – 4.10.1
To clarify, do your admin pages load fine if the Cloudflare plugin is deactivated? If yes, I’d suggest reaching out to the plugin support and report the issue. Here is a link to their support forum page: https://ww.wp.xz.cn/support/plugin/cloudflare/
Hi @maykato
Even after deactivating cloudflare, woocommerce page doesn’t load fine.
I was checking woocommerce logs here what its showing.
2022-07-21T08:29:47+00:00 CRITICAL Uncaught TypeError: array_search(): Argument #2 ($haystack) must be of type array, null given in /home/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php:552
Stack trace:
#0 /home/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php(552): array_search()
#1 /home/public_html/wp-includes/class-wp-hook.php(307): Automattic\WooCommerce\Admin\API\Reports\PerformanceIndicators\Controller->format_data_value()
#2 /home/public_html/wp-includes/plugin.php(191): WP_Hook->apply_filters()
#3 /home/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php(449): apply_filters()
#4 /home/public_html/wp-includes/rest-api/class-wp-rest-server.php(1143): Automattic\WooCommerce\Admin\API\Reports\PerformanceIndicators\Controller->get_items()
#5 /home/public_html/wp-includes/rest-api/class-wp-rest-server.php(990): WP_REST_Server->respond_to_request()
#6 /home/public_html/wp-includes/rest-api/class-wp-rest-server.php(414): WP_REST_Server->dispatch()
#7 /home/public_html/wp-includes/rest-api.php(394): WP_REST_Server->serve_request()
#8 /home/public_html/wp-includes/class-wp-hook.php(307): rest_api_loaded()
#9 /home/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#10 /home/public_html/wp-includes/plugin.php(524): WP_Hook->do_action()
#11 /home/public_html/wp-includes/class-wp.php(398): do_action_ref_array()
#12 /home/public_html/wp-includes/class-wp.php(770): WP->parse_request()
#13 /home/public_html/wp-includes/functions.php(1330): WP->main()
#14 /home/public_html/wp-blog-header.php(16): wp()
#15 /home/public_html/index.php(17): require('/home/...')
#16 {main}
thrown in /home/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php on line 552
-
This reply was modified 3 years, 10 months ago by
yamenaz.
-
This reply was modified 3 years, 10 months ago by yamenaz.
Roxy
(@roxannestoltz)
Hi @yamenaz ,
Thanks for providing an update.
This could be the cause of a caching plugin and you could disable these and check to see if you are still encountering this issue.
If the issue is still present, I would suggest performing a full conflict test, to rule out any theme/plugins that may be causing this issue.
The best way to determine this is to:
– Clear site and browser cache
– Temporarily switch your theme to Storefront
– Disable all plugins except for WooCommerce
– Check to see if the issue is still present
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.
Please see the below documentation for a more detailed explanation of how to do a conflict test here:
https://docs.woocommerce.com/document/how-to-test-for-conflicts
If you prefer not to make any changes to your live site, you have the option of installing the free WP Staging plugin which will clone your site and allow for changes to be made without affecting your live site in any way.
Please let me know how this goes!
Hi @roxannestoltz
Thank you a lot for your reply, i went through all the plugins, wp-mail-smtp was causing the 524 error, problem is now solved.
Best Regards
Roxy
(@roxannestoltz)
Hi @yamenaz ,
You are most welcome, happy to hear that you have found the culprit 🙂
Please feel free to create a new thread should you need any further help.
Thanks!
Hi @yamenaz
Good to know you caught the culprit and the problem is resolved! 🙂
If you have a few minutes, we’d love if you could leave us a review:
https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/
Thanks
