WooCommerce not producing error logs

Resolved tripledub
(@tripledub)

2 years, 4 months ago

Hi there, someone recently reported a critical error message on the cart page of my site, and when I went to check the log in WooCommerce > Status > Logs, the only item in the dropdown is the test-log.log file. There are no other files in the dropdown.

Is it possible that the WooCommerce error logging was somehow disabled on my site?

The page I need help with: [log in to see the link]
Viewing 3 replies - 1 through 3 (of 3 total)
(@ckadenge)
Hello @tripledub, thanks for reaching out.
Just so we can understand the issue even better, were you able to recreate the fatal error from your end.
From my end, I tried checking out on your site and could not key in my credentials to check out. This is how I could view the checkout page: https://snipboard.io/9YGlLV.jpg.
I would like to understand your site setup, please share your system status report, you can find via WooCommerce > Status > Get system report > Copy for support.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Once we have more information, we’ll be able to assist you further.
Thread Starter
tripledub
(@tripledub)
2 years, 3 months ago
Hello, I wasn’t able to reproduce the fatal error on my end. Here’s the system status report:
` WordPress Environment

WordPress address (URL): https://iiac-accvm.ca<br>Site address (URL): https://iiac-accvm.ca<br>WC Version: 8.5.2<br>REST API Version: ✔ 8.5.2<br>WC Blocks Version: ✔ 11.8.0-dev<br>Action Scheduler Version: ✔ 3.7.1<br>Log Directory Writable: ✔<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_CA<br>External object cache: ✔ Server Environment

Server Info: LiteSpeed<br>PHP Version: 8.2.15<br>PHP Post Max Size: 512 MB<br>PHP Time Limit: 360<br>PHP Max Input Vars: 1000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k

SUHOSIN Installed: –<br>MySQL Version: 10.3.39-MariaDB<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database

WC Database Version: 8.5.2<br>WC Database Prefix: qIFJXSZI2_<br>Total Database Size: 2152.22MB<br>Database Data Size: 1218.75MB<br>Database Index Size: 933.47MB<br>qIFJXSZI2_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_order_items: Data: 0.13MB + Index: 0.05MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.52MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_tax_rate_locations: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_actionscheduler_actions: Data: 0.13MB + Index: 0.13MB + Engine InnoDB<br>qIFJXSZI2_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_actionscheduler_logs: Data: 0.11MB + Index: 0.11MB + Engine InnoDB<br>qIFJXSZI2_aiowps_audit_log: Data: 5.02MB + Index: 0.20MB + Engine InnoDB<br>qIFJXSZI2_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_aiowps_events: Data: 6.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_aiowps_logged_in_users: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>qIFJXSZI2_aiowps_login_lockdown: Data: 15.52MB + Index: 6.55MB + Engine InnoDB<br>qIFJXSZI2_aiowps_message_store: Data: 13.52MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_aiowps_permanent_block: Data: 0.11MB + Index: 0.08MB + Engine InnoDB<br>qIFJXSZI2_allowphp_functions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_bv_activities_store: Data: 0.36MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_bv_fw_requests: Data: 0.14MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_bv_ip_store: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_cfimport_detail_log: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_cky_banners: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_cky_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_cky_cookie_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_cli_cf_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_cli_csv_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_comments: Data: 0.27MB + Index: 0.38MB + Engine InnoDB<br>qIFJXSZI2_ctf_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_ctf_feeds_posts: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_ctf_feed_caches: Data: 0.17MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_ctf_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_ctf_posts: Data: 0.45MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_em_automation: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qIFJXSZI2_em_bookings: Data: 0.39MB + Index: 0.06MB + Engine InnoDB<br>qIFJXSZI2_em_bookings_meta: Data: 0.50MB + Index: 0.45MB + Engine InnoDB<br>qIFJXSZI2_em_bookings_relationships: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qIFJXSZI2_em_coupons: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_em_email_queue: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_em_events: Data: 1.52MB + Index: 0.16MB + Engine InnoDB<br>qIFJXSZI2_em_locations: Data: 0.05MB + Index: 0.08MB + Engine InnoDB<br>qIFJXSZI2_em_meta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_em_tickets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_em_tickets_bookings: Data: 0.08MB + Index: 0.08MB + Engine InnoDB<br>qIFJXSZI2_em_tickets_bookings_checkins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_em_tickets_bookings_meta: Data: 0.19MB + Index: 0.17MB + Engine InnoDB<br>qIFJXSZI2_em_transactions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB<br>qIFJXSZI2_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qIFJXSZI2_e_submissions: Data: 0.06MB + Index: 0.27MB + Engine InnoDB<br>qIFJXSZI2_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>qIFJXSZI2_e_submissions_values: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_fa_user_logins: Data: 7.33MB + Index: 4.41MB + Engine MyISAM<br>qIFJXSZI2_frm_fields: Data: 0.09MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_frm_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>qIFJXSZI2_frm_item_metas: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_fsmpt_email_logs: Data: 5.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_import_detail_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_import_log_detail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_import_postID: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>qIFJXSZI2_ld_notifications_delayed_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_learndash_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_learndash_pro_quiz_form: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_learndash_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_learndash_pro_quiz_master: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_learndash_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_learndash_pro_quiz_question: Data: 0.27MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_learndash_pro_quiz_statistic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_learndash_pro_quiz_statistic_ref: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_learndash_pro_quiz_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_learndash_pro_quiz_toplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_learndash_user_activity: Data: 0.05MB + Index: 0.13MB + Engine InnoDB<br>qIFJXSZI2_learndash_user_activity_meta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qIFJXSZI2_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>qIFJXSZI2_mailerlite_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_mgmlp_folders: Data: 0.45MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_options: Data: 20.41MB + Index: 5.20MB + Engine InnoDB<br>qIFJXSZI2_patchstack_event_log: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_patchstack_firewall_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_patchstack_logic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_pmxe_exports: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_pmxe_posts: Data: 0.17MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_postmeta: Data: 405.59MB + Index: 20.06MB + Engine InnoDB<br>qIFJXSZI2_posts: Data: 188.56MB + Index: 8.06MB + Engine InnoDB<br>qIFJXSZI2_post_entries_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_rank_math_redirections: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_rtafar_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_searchwp_index: Data: 498.00MB + Index: 824.78MB + Engine InnoDB<br>qIFJXSZI2_searchwp_log: Data: 0.36MB + Index: 0.53MB + Engine InnoDB<br>qIFJXSZI2_searchwp_status: Data: 1.52MB + Index: 2.33MB + Engine InnoDB<br>qIFJXSZI2_searchwp_tokens: Data: 17.55MB + Index: 35.58MB + Engine InnoDB<br>qIFJXSZI2_smackcf_file_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_smackcsv_file_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_smackuci_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_swpm_membership_meta_tbl: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_swpm_membership_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_swpm_members_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_swpm_payments_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_term_relationships: Data: 0.23MB + Index: 0.17MB + Engine InnoDB<br>qIFJXSZI2_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_trp_dictionary_en_ca_fr_ca: Data: 5.52MB + Index: 6.52MB + Engine InnoDB<br>qIFJXSZI2_trp_gettext_en_ca: Data: 2.52MB + Index: 2.27MB + Engine InnoDB<br>qIFJXSZI2_trp_gettext_en_us: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>qIFJXSZI2_trp_gettext_fr_ca: Data: 1.52MB + Index: 1.95MB + Engine InnoDB<br>qIFJXSZI2_trp_gettext_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qIFJXSZI2_trp_gettext_original_strings: Data: 1.52MB + Index: 1.52MB + Engine InnoDB<br>qIFJXSZI2_trp_original_meta: Data: 1.52MB + Index: 0.86MB + Engine InnoDB<br>qIFJXSZI2_trp_original_strings: Data: 4.52MB + Index: 4.55MB + Engine InnoDB<br>qIFJXSZI2_ultimate_cf_importer_media: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_ultimate_cf_importer_shortcode_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_ultimate_csv_importer_acf_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_ultimate_csv_importer_mappingtemplate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_ultimate_csv_importer_media: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_ultimate_csv_importer_shortcode_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_ultimate_post_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_usermeta: Data: 3.68MB + Index: 2.37MB + Engine MyISAM<br>qIFJXSZI2_users: Data: 0.27MB + Index: 0.24MB + Engine MyISAM<br>qIFJXSZI2_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_wc_customer_lookup: Data: 0.08MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB<br>qIFJXSZI2_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB<br>qIFJXSZI2_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>qIFJXSZI2_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>qIFJXSZI2_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>qIFJXSZI2_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>qIFJXSZI2_wdp_persistent_rules_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>qIFJXSZI2_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_wpmembers_user_search_crud: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>qIFJXSZI2_wpvivid_options: Data: 0.05MB + Index: 0.02MB + Engine InnoDB Post Type Counts

acf-field: 12<br>acf-field-group: 4<br>attachment: 13189<br>custom_css: 1<br>cybrchmpsthmoption: 10<br>dlp_document: 823<br>elementor_font: 2<br>elementor_library: 54<br>elementor_snippet: 3<br>event: 281<br>frm_form_actions: 3<br>frm_styles: 1<br>jobman_job: 305<br>jobman_register: 2<br>job_listing: 105<br>language_switcher: 4<br>ld-notification: 1<br>location: 93<br>nav_menu_item: 65<br>nav_menu_item_delete: 4<br>nav_menu_item_disabl: 1<br>oembed_cache: 18<br>optionsframework: 2<br>page: 195<br>persons: 7<br>post: 280<br>product: 48<br>product_variation: 33<br>ps_promotion: 2<br>revision: 7337<br>sfwd-certificates: 5<br>sfwd-courses: 31<br>sfwd-lessons: 74<br>sfwd-question: 166<br>sfwd-quiz: 31<br>shop_coupon: 29<br>shop_order: 422<br>shop_order_refund: 36<br>slides: 10<br>tablepress_table: 2<br>wpcb_snippet_post: 22<br>wpcode: 17<br>wp_block: 2<br>wp_global_styles: 2 Security

Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (58)

WPCodeBox: by WPCodeBox – 1.4.1<br>Advanced Access Manager: by AAM – 6.9.21<br>Advanced Custom Fields PRO: by WP Engine – 6.2.5<br>Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 4.6.0<br>All-in-One Security and Firewall Premium: by All In One WP Security & Firewall Team<br>DavidAnderson – 1.0.3

All In One WP Security: by All In One WP Security & Firewall Team – 5.2.7<br>Content Control: by Code Atlantic – 1.1.10<br>CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.7<br>Custom Twitter Feeds Pro Personal: by Smash Balloon – 2.3.1<br>Document Library Pro: by Barn2 Plugins – 1.8.4<br>Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5<br>GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20<br>DynamicConditions: by RTO GmbH – 1.6.2<br>e-addons EXTENDED: by Nerds Farm – 2.4<br>e-addons for Elementor: by Nerds Farm – 3.3.1<br>e-addons PRO FORM FILTERS: by Nerds Farm – 2.0.8<br>e-addons QUERY: by Nerds Farm – 2.1.5<br>e-addons TWIG: by Nerds Farm – 2.3.1<br>e-addons UI: by Nerds Farm – 2.2.1<br>Elementor Pro: by Elementor.com – 3.17.1<br>Elementor: by Elementor.com – 3.19.2<br>Enable Media Replace: by ShortPixel – 4.1.5<br>Events Manager Pro: by Pixelite – 3.1.3<br>Events Manager for WooCommerce: by Pixelite SL – 0.12<br>Events Manager - Zoom Integration: by Pixelite – 1.6<br>Events Manager: by Pixelite – 6.4.6.4<br>FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.71<br>HappyFiles Pro: by Codeer – 1.8.3<br>Headers Security Advanced & HSTS WP: by 🐙 Andrea Ferro – 5.0.30<br>Jetpack: by Automattic – 13.1.1<br>LearnDash LMS - Certificate Builder: by LearnDash – 1.0.3<br>LearnDash Licensing & Management: by LearnDash – 1.2<br>LearnDash LMS - Notifications: by LearnDash – 1.6.1<br>LearnDash LMS - ProPanel: by LearnDash – 2.1.4.2<br>LearnDash LMS - WooCommerce Integration: by LearnDash – 1.9.6<br>LH Add Media from URL: by Peter Shaw – 1.23<br>LH Archived Post Status: by Peter Shaw – 3.10<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.0.0.1<br>Meks Easy Social Share: by Meks – 1.3<br>MailerLite - Signup forms (official): by MailerLite – 1.7.3<br>Patchstack Security: by Patchstack – 2.2.8<br>Plus WebP: by Katsushi Kawamori – 4.05<br>Resize Image After Upload: by ShortPixel – 1.8.6<br>Restrict Registration By Email for WP-Members: by New Tribes Mission ( Stephen Narwold ) – 2.0.2<br>SearchWP: by SearchWP – 4.3.11<br>Rank Math SEO: by Rank Math – 1.0.211<br>LearnDash LMS: by LearnDash – 4.7.0<br>TranslatePress - Multilingual: by Cozmoslabs<br>Razvan Mocanu<br>Madalin Ungureanu<br>Cristophor Hurduban – 2.7.1

TranslatePress - Personal: by Cozmoslabs<br>Razvan Mocanu<br>Madalin Ungureanu – 1.2.6

User Login History: by Er Faiyaz Alam – 2.1.3<br>WooCommerce Stripe Gateway: by WooCommerce – 7.9.1<br>WooCommerce Shipping & Tax: by WooCommerce – 2.4.2 (update to version 2.5.1 is available)<br>WooCommerce: by Automattic – 8.5.2 (update to version 8.6.0 is available)<br>WP Job Manager: by Automattic – 2.1.1<br>WP-Members: by Chad Butler – 3.4.9.1<br>WPS Hide Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.9.13.2

WPvivid Plugins Pro: by wpvivid.com – 2.2.22<br>WPvivid Backup Plugin: by WPvivid Team – 0.9.95 Inactive Plugins (2)

Expire User Passwords: by Miller Media – 1.3.1<br>User Switching: by John Blackbourn & contributors – 1.7.2 Dropin Plugins (2)

maintenance.php: maintenance.php<br>object-cache.php: object-cache.php Must Use Plugins (4)

aios-firewall-loader.php: by –<br>Elementor Safe Mode: by Elementor.com – 1.0.0<br>WPvivid Restore Must use plugin checker: by WPvivid –<br>_patchstack.php: by – Settings

API Enabled: –<br>Force SSL: –<br>Currency: CAD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: course (course)<br>external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: ❌ Page not set<br>Cart: #65613 - /cart/<br>Checkout: #65614 - /checkout/<br>My account: #65615 - /my-account/<br>Terms and conditions: #2114 - /legal-disclaimer/ Theme

Name: Hello Elementor Child<br>Version: 2.0.0<br>Author URL: https://elementor.com/<br>Child Theme: ✔<br>Parent Theme Name: Hello Elementor<br>Parent Theme Version: 2.7.1 – 3.0.1 is available<br>Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>WooCommerce Support: ✔ Templates

Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-linked<br>settings<br>async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-02-17 02:45:53 -05:00<br>Options: ✔<br>Notes: 33<br>Onboarding: completed Action Scheduler

Complete: 282<br>Oldest: 2024-01-17 08:30:27 -0500<br>Newest: 2024-02-16 10:56:01 -0500

Failed: 32<br>Oldest: 2022-10-24 23:45:26 -0400<br>Newest: 2023-12-29 02:24:14 -0500

Pending: 1<br>Oldest: 2024-02-17 10:56:01 -0500<br>Newest: 2024-02-17 10:56:01 -0500 Status report information

Generated at: 2024-02-16 20:07:39 -05:00<br>`
ckadenge (woo-hc)
(@ckadenge)
2 years, 3 months ago
Hi @tripledub,
Thanks again for sharing the details with us.
Are you able to ask the one that reported the critical error to try to replicate it and share a screenshot of the error message? I recommend https://snipboard.io/ for sharing screenshots.
In the meantime, I was also able to re-visit your site and an error message was displayed. You can check it out here: https://snipboard.io/JCTO1G.jpg
I’d first recommend getting the site back online, then we can proceed with the troubleshooting steps.
Let us know once the site is live.
Viewing 3 replies - 1 through 3 (of 3 total)
The topic ‘WooCommerce not producing error logs’ is closed to new replies.