WooCommerce Notification Issue

  • Resolved nicolewattam

    (@nicolewattam)


    1 year, 4 months ago

    Any product purchased that uses the Flexible Product Field stops the Woo confirmation notification/emails from sending. All other product orders send, but when ordering one with this field, the notifications do not send to the admin.

    Testing in a manually added product order in Woo, notification works fine, as you aren’t interacting with the product field when ordering the product.

    We have it field set as a checkbox, that if not selected, you are unable to add the product to the cart.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support dominikl65

    (@dominikl65)

    1 year, 4 months ago

    Hi,

    Thank you for your application. May I ask you to send screenshots of the plugin settings?

    In addition, I would ask you to attach the status of the WooCommerce system. Read more information on where to get the system status.

    Also, please take a look at WooCommerce → Status → Logs — have there been any errors related to the reported plugin here? If so, please attach screenshots of the logs.

    As soon as we complete all the necessary information from you, we will be happy to help you solve the problem.

    Plugin Support rzepsen

    (@rzepsen)

    1 year, 4 months ago

    Hi @nicolewattam

    As we haven’t got any replies, I’m marking this topic as resolved for now.

    Thread Starter nicolewattam

    (@nicolewattam)

    1 year, 4 months ago

    Apologies, Christmas disrupted this troubleshooting.

    Plugin Settings

    System Status

    I do not see any logs specific to this plugin.

    Plugin Support rzepsen

    (@rzepsen)

    1 year, 4 months ago

    Hi @nicolewattam

    Understand ;). Does the WP Mail Logging plugin keep a record of the email attempt, and if so are there any logs?

    Thread Starter nicolewattam

    (@nicolewattam)

    1 year, 4 months ago

    Hi @rzepsen, I just checked the WP Mail Logging, and it does show that there was an email logged.

    They just aren’t receiving the ones that are using the product field, but the others that don’t use the checkbox, they do receive. And the orders which are manually entered into the system they receive (product has checkbox on front end, but bypassed on back end)

    Plugin Support dominikl65

    (@dominikl65)

    1 year, 4 months ago

    Hi,
    It seems that the problem is related to some other plugin used in your shop. We didn’t replicate the issue.

    Have you tried to isolate the issue? Please disable all third-party plugins in your WordPress and try again. 

    Plugin Support dominikl65

    (@dominikl65)

    1 year, 3 months ago

    Hi,

    I haven’t heard from you in a while, so I’m marking this thread as resolved. Please don’t hesitate to open a new one if you encounter other issues while using our plugin.

    Have a fantastic day,

Viewing 7 replies - 1 through 7 (of 7 total)

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