WooCommerce Order Checkout Denied Messages

Resolved vbevan
(@vbevan)

8 months ago

We have issues with CleanTalk Anti-Spam with WooCommerce checkout with a client site http://www.8belowhuskyrescue.org . I have seen lots of Order Checkout denied messages, and our client has complained that they are missing orders that their customers have tried to place. I have turned off the WooCommerce checkout form settings for CleanTalk for now, but would like to understand why CleanTalk is flagging these as spam and what to change to ensure this doesn’t happen in the future? Additionally I logged out of the CleanTalk portal and back in with the same account, only to see that there are now no entries for that website in the Anti-Spam Log?? Is this because I have turned the WooCommerce checkout form setting off?

Hoping you can provide some clarity in resolving this.

Best regards,

Vincent Bevan

EJC Websites

Viewing 6 replies - 1 through 6 (of 6 total)

SergeM
(@serge00)

8 months ago

Hello @vbevan,

As I see the issue is about cache on the website. Please, reset the plugin settings to the default values. The guide is here:
https://cleantalk.org/help/plugin-template

Then clear your website cache. Make sure that the website cache is 24 hours or less.

It will fix the issue. Did it help?

Speaking of the empty Anti-Spam Log, there are two websites with the same name added to your Dashboard, that’s why you see the log as empty. Please, check your first website’s log, not the second’s that was freshly created today:
https://cleantalk.org/my/show_requests?int=week

Thread Starter vbevan
(@vbevan)

8 months ago

Hi @serge00 ,

The issue isn’t about cache, we have dynamic cache settings on the website… the issue is the “Order denied” log entries I see (thx for clarifying the empty log issue) we are receiving. We checked with a customer since I turned off the the Woo checkout form settings on CleanTalk and he was able to complete the order checkout, he previously was denied. The question is why is CleanTalk seeing WooCommerce orders as spam? Additionally we have several “Contact form data denied” entries which seem to be legitimate requests.

Cheers

Vincent

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

8 months ago

Hello @vbevan,

Based on your previous requests, some visitor parameters were not being transmitted correctly, which resulted in incorrect filtering. For this reason, our cloud blocked such requests. But now, as I see, the parameters are transmitted correctly.

We are sorry for the inconvenience caused.

Is there anything else we can help you with?

Thread Starter vbevan
(@vbevan)

8 months ago

Hi I don’t really understand “some visitor parameters were not being transmitted correctly”? What do I need to change in the plugin settings to avoid WooCommerce orders being incorrectly denied on check out?

Many thx in advance

Vincent
Plugin Support amagsumov
(@amagsumov)

8 months ago
Hello @vbevan,

When checking spam requests, the user must pass several spam checks. The results of these checks are sent to the cloud to establish a verdict. For some reason, not all checks are processed correctly. In general, the issue can be caused by a conflict with some of the site’s plugins or forms. In your case, the issue was most likely caused by the cache. Please follow the recommendations my colleague @serge00 suggested.

Also, set the “Set cookies” option to “‘Store data in the website database (alternative mechanism)” in the Anti-Spam plugin settings.

Please contact us after adjusting the options so we can test your site’s forms.

Thank you!
- This reply was modified 8 months ago by amagsumov.
SergeM
(@serge00)

8 months ago

We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic anytime.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘WooCommerce Order Checkout Denied Messages’ is closed to new replies.

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