WooCommerce Payments error

  • Resolved tommy66

    (@tommy66)


    3 years, 6 months ago

    Hello,

    I installed the WooCommerce Payments extension and activated it, then I went to the plugin and it was showing “setup your account”, I clicked on it and it directed me to another page to sign up or something like that. Anyway, I wasn’t ready to sign up at that moment and I closed that tab, and I went back to the plugin, then I found that it shows a message “account restricted & Payments disabled”…I didn’t make any account! or provide any information!!, I just installed the plugin! After that, I deleted the plugin and installed it again but I still have the same message. How can I fix this issue?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Kaavya Iyer

    (@kaavyaiyer)

    3 years, 6 months ago

    Hi @tommy66,

    As per the WooCommerce Payment policies, you are required to have a WordPress.com account to connect your site to the WooCommerce Payments servers. This official support document may help clarify things.

    For further questions, please contact the WooCommerce support team at https://woocommerce.com/my-account/create-a-ticket/ referencing this topic link and they will be able to take a closer look at your WooCommerce Payments account and provide help.

    I hope this helps! Good luck!

    Thread Starter tommy66

    (@tommy66)

    3 years, 6 months ago

    Hello @kaavyaiyer , thank you for your answer.

    I have fixed the error by deactivating the Jetpack plugin, and clearing the browser cache.

    I installed woocoomerce payments again, then it works correctly and I was able to complete setup.

    Kind regards

    Saif

    (@babylon1999)

    3 years, 6 months ago

    Hello @tommy66,

    Glad to hear everything is working now, and thank you so much @kaavyaiyer for the help! 😃

    I will go ahead and mark the thread as solved, please feel free to open a new one if you have any other questions.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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