Woocommerce Permissions Error Sendgrid

  • Resolved Quad Quadland

    (@quadland)


    4 years, 6 months ago

    Starting August 18th, after years of no issues, we started receiving the following error associated with Woocommerce emails:
    – Mailer: SendGrid Permission denied, wrong credentials

    Sample error source: WooCommerce
    – /wp-content/plugins/woocommerce/includes/emails/class-wc-email.php (line: 655)

    Base wordpress emails, i.e. reset password or test email via tools, work as expected.

    We are running multisite with the following settings in the wp-config file:

    define('WPMS_ON', true);
define('WPMS_MAIL_FROM', '');
define('WPMS_MAIL_FROM_NAME', '');
define('WPMS_MAILER', 'sendgrid');
define('WPMS_SET_RETURN_PATH', 'true');
define( 'WPMS_SENDGRID_API_KEY', 'xxxx' );

    At the site level, we set the from, from name, and domain.

    FYI, we’re running the latest versions of Woocommerce (5.9.0) and WordPress (5.8.2).

    Are there new, specific, settings we need to include to ensure Woocommerce consumes the proper Sendgrid permissions?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sanjeev Aryal

    (@sanzeeb3)

    4 years, 6 months ago

    Hi @quadland,

    Thanks for reaching out. Please make sure you’re placing the constants in wp-config.php above the line that reads:

    /* That’s all, stop editing! Happy publishing. */

    I hope this helps!

    Sanjeev Aryal

    (@sanzeeb3)

    4 years, 5 months ago

    Hi @quadland – we haven’t heard from you in about a while, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 2 replies - 1 through 2 (of 2 total)

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