WooCommerce picking up the wrong shipping method + price

  • Resolved itta91

    (@itta91)


    1 year, 4 months ago

    I tried setting up a new country – United Arab Emirates, I followed the following steps:

    • added the country under “General settings”
    • created a new zone region
    • added a shipping method to it

    When trying to replicate the buyer journey in an incognito mode, when I select a couple products and choose to have them shipped to UAE, it gives me the wrong Shipping method and the wrong price, any idea why, please?

    • This topic was modified 1 year, 4 months ago by itta91.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • seank123

    (@seank123)

    1 year, 4 months ago

    This usually happens if the country is already in a Zone.

    Can you add a screenshot of how your Shipping Zones are set up?

    Also, in the WooCommerce – Shipping – Shipping Settings if you check the Enable Debug Mode setting it will show you the Shipping Zone that is being reference in the cart during checkout.

    Thread Starter itta91

    (@itta91)

    1 year, 4 months ago

    Hi, thanks a lot.

    Does this help?

    It wasn’t picking the screenshot so you can find it under the link, below.

    https://postimg.cc/RJFmhYx2

    • This reply was modified 1 year, 4 months ago by itta91.
    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 year, 4 months ago

    Hi there,

    I tried replicating the issue on your site, and I can see that the following shipping method is being applied: Slovak Post – “Delivery within 7/14 days” with a cost of €5.00.

    Could you confirm if this is the correct shipping cost for United Arab Emirates (UAE)? If not, we may need to investigate further.

    To assist you better, please provide more details on the exact shipping cost you have set for UAE. Additionally, share a screenshot of:

    1. WooCommerce > Settings > Shipping
    2. Click on UAE under Shipping Zones
    3. Click Edit on each shipping method within the UAE zone so we can review the specific settings.

    This will help us identify any misconfiguration and ensure the correct shipping method and price are applied.

    Thank you

    Thread Starter itta91

    (@itta91)

    1 year, 4 months ago

    Hi, and thanks a lot.

    the problem is indeed the pricing, it should not be 5 euro but the way it is setup should be Slovak Post – “Delivery within 7/14 days” with a cost of €22.00.

    Find a link below to the screenshot of the existing setup

    “pausalna sadzba” stands for the “flat rate”

    https://postimg.cc/QF9w9vRv

    when you want to edit this option, you can see the setup in details see screenshot below

    https://postimg.cc/1fTYQJfB

    what I also noticed, if I attemt to change the price for while it allows me to “save changes” in the detailed view (in the step in the second screenshot) it doesn’t highlight the “save changes” button in the woocommerce settings, see screenshot below

    https://postimg.cc/wyTkJm13

    Thanks a lot for your help

    Zee

    (@doublezed2)

    1 year, 4 months ago

    Hello itta91,

    Thank you for your reply.

    I understand the correct shipping should be:
    Slovak Post – “Delivery within 7/14 days” with a cost of €22.00.

    Could you tell me if you have another shipping configuration where the price is €5?
    If there is one, please edit that and share screenshots with me.

    I want to check if another shipping is shown due to a shipping misconfiguration.

    Looking forward to your response. 🙂

    Thread Starter itta91

    (@itta91)

    1 year, 4 months ago

    Hello and thank you, yes there is one, purely set for Ukraine, see screenshot below

    https://postimg.cc/hfPvpypC

    That is the only with 5 euro exactly, there are others will 5.20 or so but exactly 5 euro is just this one.

    I have just now noticed that the setup shows “vsade” which means “everywhere” see this screenshot – could this be causing problems and it picks it up by default? I didnt set those regions, just helping to figure it out.

    https://postimg.cc/Wh3pMD1C

    Hope this helps.

    Thank you so much in advance.

    Iveta

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 year, 4 months ago

    Hi there!

    Thank you for sharing the screenshot. Yes, that’s the reason the correct shipping address is not being applied. Since Ukraine doesn’t have a specific city selected, WooCommerce, by default, picks the first available shipping zone in the list.

    Since Ukraine is above from the UAE in the shipping zone list and the region is set to “Everywhere,” the shipping cost for Ukraine is being applied to addresses in the UAE.

    To fix this, you can either select a specific region for Ukraine or move Ukraine to the bottom of the shipping zone list.

    Could you please clarify why you have set “Everywhere” instead of selecting a specific region within Ukraine?

    Thank you

    Thread Starter itta91

    (@itta91)

    1 year, 4 months ago

    Thank you so much for your help. It works now as expected, And i am sorry but i cant clarify your question since I am not the one who built the web.

    But thank you for your support getting this sorted !!

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 year, 4 months ago

    Hi there!

    You’re very welcome! 😊 I’m glad to hear it’s working as expected now. No worries about the clarification!

    I’ll go ahead and close this thread. If you run into any other issues, feel free to create a new ticket, and we’ll be happy to help.

Viewing 9 replies - 1 through 9 (of 9 total)

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