WooCommerce Plugin Crashing Site (wp-staging)

  • Resolved socialresponsibility

    (@socialresponsibility)


    5 years, 7 months ago

    Hi All,

    I have been trying to setup a shop on my website using the Woocommerce plugin.

    I thought it best to do this on a staging site first and so I setup a wp-staging clone.

    However everytime I activate the woocommerce plugin my whole site goes down.

    Eventually it comes back but I have to change the plugin directory names in order to use wordpress again.

    I found this error message in my CPanel:

    [Mon Sep 07 12:29:17.280402 2020] [lsapi:error] [pid 1088302:tid 140114344630016] [client 95.90.196.188:22970] [host http://www.socialresponsibilitygame.com] Backend fatal error: PHP Fatal error: Uncaught Error: Class ‘WC_Log_Handler_File’ not found in /home/x79l13ioe7py/public_html/socialclone/wp-content/plugins/woocommerce/includes/wc-core-functions.php:1981\nStack trace:\n#0 /home/x79l13ioe7py/public_html/socialclone/wp-includes/class-wp-hook.php(287): wc_register_default_log_handler(Array)\n#1 /home/x79l13ioe7py/public_html/socialclone/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array)\n#2 /home/x79l13ioe7py/public_html/socialclone/wp-content/plugins/woocommerce/includes/class-wc-logger.php(41): apply_filters(‘woocommerce_reg…’, Array)\n#3 /home/x79l13ioe7py/public_html/socialclone/wp-content/plugins/woocommerce/includes/wc-core-functions.php(1884): WC_Logger->__construct()\n#4 /home/x79l13ioe7py/public_html/socialclone/wp-content/plugins/woocommerce/includes/class-woocommerce.php(214): wc_get_logger()\n#5 [internal function]: WooCommerce->log_errors()\n#6 {main}\n thrown in /home/x79l13ioe7py/public_html/socialclone/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 1981\n, referer: https://www.socialresponsibilitygame.com/socialclone/wp-admin/admin.php?page=wc-settings

    [Mon Sep 07 09:53:13.335002 2020] [access_compat:error] [pid 44443:tid 140114439038720] [client 160.153.128.9:52842] AH01797: client denied by server configuration: /home/x79l13ioe7py/public_html/wp-content/uploads/woocommerce_uploads/, referer: https://www.socialresponsibilitygame.com/wp-content/uploads/woocommerce_uploads/
    [Mon Sep 07 08:06:32.656211 2020] [access_compat:error] [pid 3525535:tid 140114250221312] [client 160.153.128.9:33622] AH01797: client denied by server configuration: /home/x79l13ioe7py/public_html/socialtest/wp-content/uploads/woocommerce_uploads/, referer: https://www.socialresponsibilitygame.com/socialtest/wp-content/uploads/woocommerce_uploads/
    [Thu Sep 03 03:17:52.845064 2020] [access_compat:error] [pid 3314994:tid 140698177087232] [client 160.153.128.9:51052] AH01797: client denied by server configuration: /home/x79l13ioe7py/public_html/wp-content/uploads/woocommerce_uploads/, referer: https://www.socialresponsibilitygame.com/wp-content/uploads/woocommerce_uploads/

    Any help would be greatly appreciated.
    Cheers
    David

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Elvira K.

    (@treibalen)

    5 years, 7 months ago

    Hi there David,

    Thanks for reaching out!

    Can you please advise if you receive the same error if you first disable all other plugins, switch your theme to Storefront, and only then enable WooCommerce core?

    This will help determine if the issue is caused by a conflict with your theme or another plugin: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Cheers!

    Thread Starter socialresponsibility

    (@socialresponsibility)

    5 years, 7 months ago

    Hello Elvira,

    The issue occurs when I enable WooCommerce on my wp-staging site so yes there does appear to be a conflict.

    Would you like me to disable all plugin and change the theme then enable woocommerce on the staging site?

    Thanks,
    David

    Elvira K.

    (@treibalen)

    5 years, 7 months ago

    Hi there @socialresponsibility,

    Would you like me to disable all plugin and change the theme then enable woocommerce on the staging site?

    Yes, please! This is a good test to find out if any existing code is conflicting on your staging.

    Let me know how that goes!

    AJ a11n

    (@amandasjackson)

    5 years, 7 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter socialresponsibility

    (@socialresponsibility)

    5 years, 7 months ago

    Hello, after much investigation it seems it was because our hosting provider GoDaddy wasn’t assigning us sufficinent resources. For others out there this is definitely something to check and also I would not recommend going with GoDaddy as they end up more expensive to run an eCommerce site than some of the competition.

Viewing 5 replies - 1 through 5 (of 5 total)

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