Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Riaan K.

    (@riaanknoetze)

    Hi there,

    In order to troubleshoot this further, please share a copy of your status report as found under **WooCommerce > Status**; I’m asking as I’d like to check whether there are any SMTP plugins or email template overrides in place 🙂

    Thanks!

    Thread Starter andreygikavchuk

    (@andreygikavchuk13)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://picupmedia.com
    Site address (URL): https://picupmedia.com
    WC Version: 4.2.2
    REST API Version: ✔ 1.0.8
    WC Blocks Version: ✔ 2.5.16
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.2.4
    Log Directory Writable: ✔
    WP Version: 5.4.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips mod_fcgid/2.3.9 PHP/7.4.7
    PHP Version: 7.4.7
    PHP Post Max Size: 4 GB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.29.0
    NSS/3.44
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26
    Max Upload Size: 4 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    Zapier Integration - Active Feeds: ✔ 4 active Zapier Feeds.
    Zapier Integration - Cron Tasks: ✔ 0 pending Zapier cron tasks.
    Zapier Feed #1 Name: ✔ Woocom (GLB sale) to Sheets
    Zapier Feed #1 Webhook URL: ✔ https://hooks.zapier.com/hooks/catch/2510048/sdf5tq/
    Zapier Feed #1 Trigger: ✔ New Order
    Zapier Feed #1 Test Result: ✔ Successfully sent sample data to https://hooks.zapier.com/hooks/catch/2510048/sdf5tq/.
    Zapier Feed #2 Name: ✔ Woocom (GLB sale) to Slack
    Zapier Feed #2 Webhook URL: ✔ https://hooks.zapier.com/hooks/catch/2510048/sdw1y2/
    Zapier Feed #2 Trigger: ✔ New Order
    Zapier Feed #2 Test Result: ✔ Successfully sent sample data to https://hooks.zapier.com/hooks/catch/2510048/sdw1y2/.
    Zapier Feed #3 Name: ✔ WooCommerce Order Status Change
    Zapier Feed #3 Webhook URL: ✔ https://hooks.zapier.com/hooks/catch/2510048/s13zo3/
    Zapier Feed #3 Trigger: ✔ New Order Status Change
    Zapier Feed #3 Test Result: ✔ Successfully sent sample data to https://hooks.zapier.com/hooks/catch/2510048/s13zo3/.
    Zapier Feed #4 Name: ✔ Woocom to Sheets 2018
    Zapier Feed #4 Webhook URL: ✔ https://hooks.zapier.com/hooks/catch/2510048/8iz0f3/
    Zapier Feed #4 Trigger: ✔ New Order
    Zapier Feed #4 Test Result: ✔ Successfully sent sample data to https://hooks.zapier.com/hooks/catch/2510048/8iz0f3/.
    
    ### Database ###
    
    WC Database Version: 4.2.2
    WC Database Prefix: pm_
    Total Database Size: 793.67MB
    Database Data Size: 544.91MB
    Database Index Size: 248.76MB
    pm_woocommerce_sessions: Data: 4.02MB + Index: 0.08MB + Engine InnoDB
    pm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    pm_woocommerce_order_items: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
    pm_woocommerce_order_itemmeta: Data: 12.52MB + Index: 14.03MB + Engine InnoDB
    pm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    pm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_actionscheduler_actions: Data: 6.48MB + Index: 6.36MB + Engine InnoDB
    pm_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_actionscheduler_logs: Data: 4.50MB + Index: 4.02MB + Engine InnoDB
    pm_apsl_users_social_profile_details: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    pm_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_comments: Data: 32.56MB + Index: 19.09MB + Engine InnoDB
    pm_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
    pm_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_icl_strings: Data: 8.52MB + Index: 9.06MB + Engine InnoDB
    pm_icl_string_packages: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    pm_icl_string_pages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_icl_string_positions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    pm_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_icl_string_translations: Data: 4.52MB + Index: 2.52MB + Engine InnoDB
    pm_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_icl_translate: Data: 6.52MB + Index: 0.23MB + Engine InnoDB
    pm_icl_translate_job: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    pm_icl_translations: Data: 4.52MB + Index: 11.06MB + Engine InnoDB
    pm_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_icl_translation_status: Data: 5.52MB + Index: 0.19MB + Engine InnoDB
    pm_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_loginpress_social_login_details: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_nf3_action_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
    pm_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_nf3_fields: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    pm_nf3_field_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    pm_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_nf3_form_meta: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
    pm_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_nf3_object_meta: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
    pm_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_nf3_upgrades: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    pm_ninja_forms_uploads: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
    pm_options: Data: 11.14MB + Index: 2.83MB + Engine InnoDB
    pm_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_pmxi_imports: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    pm_pmxi_posts: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
    pm_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_postmeta: Data: 168.66MB + Index: 71.23MB + Engine InnoDB
    pm_posts: Data: 54.52MB + Index: 8.06MB + Engine InnoDB
    pm_post_views: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_simple_history: Data: 27.56MB + Index: 10.03MB + Engine InnoDB
    pm_simple_history_contexts: Data: 145.64MB + Index: 75.27MB + Engine InnoDB
    pm_sirv_fetching_errors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_sirv_images: Data: 1.52MB + Index: 0.23MB + Engine InnoDB
    pm_sirv_shortcodes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    pm_social_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_terms: Data: 1.52MB + Index: 0.73MB + Engine InnoDB
    pm_term_relationships: Data: 0.38MB + Index: 0.30MB + Engine InnoDB
    pm_term_taxonomy: Data: 0.48MB + Index: 0.50MB + Engine InnoDB
    pm_usermeta: Data: 6.52MB + Index: 8.03MB + Engine InnoDB
    pm_users: Data: 0.30MB + Index: 0.28MB + Engine InnoDB
    pm_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_wc_customer_lookup: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
    pm_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    pm_wc_order_product_lookup: Data: 0.36MB + Index: 0.38MB + Engine InnoDB
    pm_wc_order_stats: Data: 0.23MB + Index: 0.23MB + Engine InnoDB
    pm_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    pm_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_woocommerce_exported_csv_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_wow_social_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_wpml_mails: Data: 14.52MB + Index: 0.00MB + Engine InnoDB
    pm_wprss_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_wpsdb_alter_statements: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pm_wsluserscontacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_wslusersprofiles: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_yoast_indexable: Data: 2.52MB + Index: 0.63MB + Engine InnoDB
    pm_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    pm_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    pm_yoast_seo_links: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
    pm_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    pm_zerospam_blocked_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    pm_zerospam_log: Data: 0.28MB + Index: 0.06MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 2657
    acf-field-group: 46
    attachment: 9180
    custom_css: 1
    customize_changeset: 3
    ebook: 9
    elementor_library: 21
    event: 87
    mwb_siww: 2
    nf_sub: 1020
    oembed_cache: 91
    page: 188
    portfolio: 261
    post: 435
    product: 77
    revision: 2652
    saswp: 6
    saswp_reviews: 1
    schema: 5
    shop_coupon: 176
    shop_order: 6569
    shop_order_refund: 56
    um_directory: 1
    um_form: 4
    um_social_login: 1
    user_registration: 1
    wc_zapier_feed: 4
    wp_block: 1
    wprss_feed_template: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (64) ###
    
    WPML Multilingual CMS: by OnTheGoSystems – 4.3.10
    Social Login WordPress Plugin - AccessPress Social Login Lite: by AccessPress Themes – 3.4.4
    Advanced Custom Fields PRO: by Elliot Condon – 5.8.9
    Schema Premium: by Hesham – 1.1.4.2
    AMP: by AMP Project Contributors – 1.5.4
    Before After Image Comparison Slider for Elementor: by Web Builder03 – 1.5.1
    Controlled Admin Access: by WPRuby – 2.3.7
    Custom Permalinks: by Sami Ahmed Siddiqui – 1.5.1
    Dashboard Single Sign On: by Dmitriy Bagngneko – 1.0
    Google Tag Manager for WordPress: by Thomas Geiger – 13.11.4 – Installed version not tested with active version of WooCommerce 4.2.2
    Elementor Extras: by Namogo – 2.2.23
    Elementor Pro: by Elementor.com – 2.9.5
    Elementor: by Elementor.com – 2.9.9
    Email Log: by Sudar – 2.3.2
    Instant Articles for WP: by Automattic
    Dekode
    Facebook – 4.2.1
    
    MonsterInsights - eCommerce Addon: by MonsterInsights Team – 7.3.5
    MonsterInsights Pro: by MonsterInsights – 7.10.5
    Header Footer Code Manager: by 99robots – 1.1.7
    HubSpot Deal Per Order: by MakeWebBetter – 2.0.3 – Installed version not tested with active version of WooCommerce 4.2.2
    HubSpot WooCommerce Integration PRO: by MakeWebBetter – 3.0.3 – Installed version not tested with active version of WooCommerce 4.2.2
    Insert Headers and Footers: by WPBeginner – 1.4.5
    Loco Translate: by Tim Whitlock – 2.4.0
    MonsterInsights - Ads Addon: by MonsterInsights Team – 1.1.2
    MonsterInsights - Dimensions Addon: by MonsterInsights Team – 1.3.0
    MonsterInsights - Facebook Instant Articles Addon: by MonsterInsights Team – 1.1.1
    MonsterInsights - Forms Tracking Addon: by MonsterInsights Team – 1.5.0
    MonsterInsights - Google Optimize Addon: by MonsterInsights Team – 1.3.0
    MonsterInsights - Page Insights Addon: by MonsterInsights Team – 1.3.0
    MonsterInsights - Performance Addon: by MonsterInsights Team – 1.4.0
    Ninja Forms - Addon Manager: by The WP Ninjas – 3.0.13
    Ninja Forms - Conditional Logic: by The WP Ninjas – 3.0.26
    Ninja Forms - File Uploads: by The WP Ninjas – 3.2.6
    Ninja Forms - User Management: by WP Ninjas – 3.0.11
    Ninja Forms: by Saturday Drive – 3.4.24.3
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.6.6
    PixelYourSite PRO: by PixelYourSite – 13.5.4 – Installed version not tested with active version of WooCommerce 4.2.2
    Post Duplicator: by Metaphor Creations – 2.20
    Product Catalog Feed by PixelYourSite: by PixelYourSite – 1.0.5 – Installed version not tested with active version of WooCommerce 4.2.2
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
    Simple History: by Pär Thernström – 2.34.0
    Sirv: by sirv.com – 5.0.8
    Slack Integration for WordPress and Woocommerce: by makewebbetter – 2012.05.03 – Installed version not tested with active version of WooCommerce 4.2.2
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
    SVG Support: by Benbodhi – 2.3.18
    Ultimate Blocks: by Ultimate Blocks – 2.3.6
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.4 – Installed version not tested with active version of WooCommerce 4.2.2
    WooCommerce Bulk Discount: by Rene Puchinger – 2.4.5 – Installed version not tested with active version of WooCommerce 4.2.2
    WooCommerce Email Customizer: by WooCommerce – 1.1.14 (update to version 1.1.16 is available) – Installed version not tested with active version of WooCommerce 4.2.2
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.0
    WooCommerce PDF Invoices: by Andrew Benbow – 2020.03.19 – Installed version not tested with active version of WooCommerce 4.2.2
    WooCommerce Shipment Tracking: by WooCommerce – 1.6.18 (update to version 1.6.23 is available) – Installed version not tested with active version of WooCommerce 4.2.2
    WooCommerce Xero Integration: by WooCommerce – 1.7.25 (update to version 1.7.32 is available) – Installed version not tested with active version of WooCommerce 4.2.2
    WooCommerce Zapier Integration: by OM4 – 1.9.6 (update to version 2.0.4 is available) – Installed version not tested with active version of WooCommerce 4.2.2
    WooCommerce: by Automattic – 4.2.2
    WordPress Importer: by wordpressdotorg – 0.7
    Yoast SEO Premium: by Team Yoast – 14.3
    WP Crontrol: by John Blackbourn & crontributors – 1.8.5
    WP Mail SMTP: by WPForms – 2.1.1
    WP Rocket | Redirect HTTP to HTTPS: by WP Rocket Support Team –
    WP Rocket | Disable Cache Clearing: by WP Rocket Support Team –
    WP Rocket | No Cache for Admins: by WP Rocket Support Team –
    WP Rocket: by WP Media – 3.6.0.3
    WP Sync DB: by Sean Lang – 1.5
    WordPress Zero Spam: by Ben Marshall – 3.1.1
    
    ### Inactive Plugins (8) ###
    
    GroupDocs Assembly Embedder: by GroupDocs Team <[email protected]> – 1.0.4
    MonsterInsights - AMP Addon: by MonsterInsights Team – 1.4.5
    MonsterInsights - EU Compliance: by MonsterInsights Team – 1.1.0
    SASWP Pro Extension Manager: by Schema & Structured Data Team – 1.1
    Schema: by Hesham – 1.7.8.2
    Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.41.3
    Structured Content: by Gordon Böhme
    Antonio Leutsch – 1.4.4
    
    Unbounce Landing Pages: by Unbounce – 1.0.45
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (2) ###
    
    Elementor Safe Mode: by Elementor.com – 1.0.0
    Plugins filter: by  –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD (US $)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    simple (simple-de)
    simple (simple-cn)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #303 - /shop-page/
    Cart: #807 - /cart/
    Checkout: #808 - /checkout/
    My account: #809 - /my-account/
    Terms and conditions: #820 - /terms-of-service/
    
    ### Theme ###
    
    Name: Picup Media
    Version: 1.1.0
    Author URL: 
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ❌ Not declared
    
    ### Templates ###
    
    Overrides: picupmedia/woocommerce/archive-product.php
    picupmedia/woocommerce/auth/footer.php
    picupmedia/woocommerce/auth/form-grant-access.php
    picupmedia/woocommerce/auth/form-login.php
    picupmedia/woocommerce/auth/header.php
    picupmedia/woocommerce/cart/cart-empty.php
    picupmedia/woocommerce/cart/cart-item-data.php
    picupmedia/woocommerce/cart/cart-shipping.php
    picupmedia/woocommerce/cart/cart-totals.php
    picupmedia/woocommerce/cart/cart.php version 3.5.0 is out of date. The core version is 3.8.0
    picupmedia/woocommerce/cart/cross-sells.php
    picupmedia/woocommerce/cart/mini-cart.php version 3.5.0 is out of date. The core version is 3.7.0
    picupmedia/woocommerce/cart/proceed-to-checkout-button.php
    picupmedia/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0
    picupmedia/woocommerce/checkout/cart-errors.php
    picupmedia/woocommerce/checkout/form-billing.php
    picupmedia/woocommerce/checkout/form-checkout.php
    picupmedia/woocommerce/checkout/form-coupon.php
    picupmedia/woocommerce/checkout/form-login.php version 3.4.0 is out of date. The core version is 3.8.0
    picupmedia/woocommerce/checkout/form-pay.php
    picupmedia/woocommerce/checkout/form-shipping.php
    picupmedia/woocommerce/checkout/order-receipt.php
    picupmedia/woocommerce/checkout/payment-method.php
    picupmedia/woocommerce/checkout/payment.php
    picupmedia/woocommerce/checkout/review-order.php version 3.3.0 is out of date. The core version is 3.8.0
    picupmedia/woocommerce/checkout/terms.php
    picupmedia/woocommerce/checkout/thankyou.php version 3.2.0 is out of date. The core version is 3.7.0
    picupmedia/woocommerce/content-product.php
    picupmedia/woocommerce/content-product_cat.php
    picupmedia/woocommerce/content-single-product.php
    picupmedia/woocommerce/content-widget-product.php
    picupmedia/woocommerce/content-widget-reviews.php
    picupmedia/woocommerce/emails/admin-cancelled-order.php version 3.6.0 is out of date. The core version is 4.1.0
    picupmedia/woocommerce/emails/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0
    picupmedia/woocommerce/emails/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0
    picupmedia/woocommerce/emails/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0
    picupmedia/woocommerce/emails/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0
    picupmedia/woocommerce/emails/customer-new-account.php
    picupmedia/woocommerce/emails/customer-note.php version 3.6.0 is out of date. The core version is 3.7.0
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    • This reply was modified 5 years, 11 months ago by Yui.
    • This reply was modified 5 years, 11 months ago by Yui. Reason: please use CODE button for proper formatting
    Thread Starter andreygikavchuk

    (@andreygikavchuk13)

    use this smtp plugin https://ww.wp.xz.cn/plugins/wp-mail-smtp/
    all other emails are sent normally

    Plugin Support Riaan K.

    (@riaanknoetze)

    The first thing to do is to make sure that emails are correctly triggered in WordPress / WooCommerce. To do this, please install the https://ww.wp.xz.cn/plugins/email-log/ plugin and place a test order. As soon as the order has been placed, you should see a log of all the emails that were triggered in a new admin menu item under **Email Log > View Logs**.

    If your order notification email shows up there, but not in your inbox, you would need to get in touch with your website hosting provider for more support on this. The reason for this is that, from a WordPress / WooCommerce perspective, everything is working – but emails could be blocked from sending by your hosting server. The reasons *why* it’s blocked varies, but common ones include:

    * Blacklisted IPs
    * Server Firewalls
    * Automatic filtering of emails that bypasses the spam folder

    Thread Starter andreygikavchuk

    (@andreygikavchuk13)

    I have this plugin, after successful creation of the order there is empty, processing email are not sent and all others work normally

    Plugin Support Riaan K.

    (@riaanknoetze)

    Ah, I missed it in your status report you shared earlier – Thanks for highlighting that 🙂

    Working through that status report once more, I noticed that the active theme you’re using is overriding the same templates being used in emails. Just to check, are those emails showing uo as expected when switching to a default theme (e.g. TwentyTwenty or Storefront)?

    Also, can you share a screenshot of the email log after an order has been marked as “processing”?

    Thread Starter andreygikavchuk

    (@andreygikavchuk13)

    here is a screenshot https://monosnap.com/file/z4mzwSjlbZBrO4YzTbDHmgeHVUTso3
    I only receive such emails ‘Sucuri Alert, picupmedia.com, Post Update,’ when the order was created (these are system emails and on woocommerce)

    Plugin Support Riaan K.

    (@riaanknoetze)

    Thanks for that! And what happens when switching to a different theme?

    Thread Starter andreygikavchuk

    (@andreygikavchuk13)

    I can’t switch to another theme, it’s a live site where people actively buy goods

    Thread Starter andreygikavchuk

    (@andreygikavchuk13)

    how can I still investigate or test this bug?

    Plugin Support Riaan K.

    (@riaanknoetze)

    You could test that on a staging site using a plugin like https://ww.wp.xz.cn/plugins/wp-staging/. For detailed steps on how that works, have a look at the following guide: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Support fevered – a11n

    (@fevered)

    Hey there, since we haven’t heard back from you I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Woocommerce Processing Order email not sent’ is closed to new replies.