WooCommerce Refund Data not working
-
As I mentioned above, I’m having a major problem with the reports. After fighting tooth and nail to get everything imported, I thought I finally had it all sorted out but the more I review things, the more missing data I find. That in itself isn’t a huge problem; I can just add the missing parts back.
What I can’t fix is how the reports are displaying. The data is mostly correct, except that refunds aren’t being pulled properly. I can see the total, but it’s not linked to any items so it shows “0 items” and lists my full lifetime refunds under this month, making it look like I’m -$17K in the hole for the month.
When I go to the Orders tab and click Refunds, everything appears correctly there. But the report isn’t pulling the data properly. I’ve tried every cache-clearing option at least a hundred times. I even went into the database to TRUNCATE tables (Yes I know this is frowned upon – But I did backup the DB but also I could not get it to clear the cash and this was the only way. Yes I cleared cash and killing all plugins and theme It just would not work) So I have to truncate the tables manually because I couldn’t get the data to clear. I managed to remove all the analytics data. I got rid of the data but it did not work so I just uploaded the old DB before I manually edited it. It was worth a try.
This is really a big problem. I even tried to do some of the refunds manually. And made it so I have to manually refund the money so no money was going out. Not only did it send out a e-mail but it did not fix the problem or update the table or I would have just manually did it for all 72 refunded orders.
How can this be fixed. I really need to get this worked out ASAP,The page I need help with: [log in to see the link]
You must be logged in to reply to this topic.