Woocommerce Reset Password Infinite Loop

Resolved imneil
(@imneil)

1 year, 8 months ago

I am using woocommerce to handle reset password and experienced this infinite loop.

The thing is when I’m on “https://sample.com/my-account/lost-password/” it ask me to enter my email to send a reset link.

When the time I have received the email it it gives me this https://sample.com/my-account/lost-password/?key=otlb4PMedxFO0eYtTmjS&id=281 when I clicked the link it redirects me to this url https://sample.com/my-account/lost-password/?show-reset-form=true&action and for some reason it showing me the first step where it asked me to enter my email to send a reset link.

Could someone help me into this please.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

Zee
(@doublezed2)

1 year, 8 months ago

Hello imneil,

Thank you for contacting Woo support.

The password reset function is part of the core WordPress.

Have you tried deactivating all the plugins including WooCommerce and then perform the password reset? If not then please try that and check how that goes.

This test will help us isolate the problem and move towards a solution.
Looking forward to your response. 🙂

Best regards.

Thread Starter imneil
(@imneil)

1 year, 8 months ago

I have done earlier deactivating all the plugins but it doesn’t work. I even tried switching the themes to default but still I’m facing the same issue.

ckadenge (woo-hc)
(@ckadenge)

1 year, 8 months ago

Hi @imneil,

Thanks for getting back to us with further details on this.

As a next step, please navigate to WooCommerce → Settings → Advanced → Page setup and make sure that the Account endpoints section looks the same as the example below:

In particular, please can you check that the Lost password endpoint is set correctly? Can you also please share a screenshot of this section with us here? If you do not already have a screenshot tool installed, Snipboard.io can be used for easily sharing screenshots.

Looking forward to your reply.

jpmprosolutions
(@jpmprosolutions)

1 year, 3 months ago

Having the same issue and wondering what the solution is?

Plugin Support shahzeen(woo-hc)
(@shahzeenfarooq)

1 year, 3 months ago

Hi @jpmprosolutions

I understand that you have a somewhat similar problem.

However, per forum best practices shown here, it is advised that you create a new thread so that we can address your issue(s) separately.

You can create a new thread here: https://ww.wp.xz.cn/support/plugin/woocommerce/#new-topic-0 and make sure to include as much information as you can.

In the meantime, please make sure to follow the steps mention by my colleage “ckadeng” in last response.

Thanks for understanding!

Viewing 5 replies - 1 through 5 (of 5 total)

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