• Resolved jitesh0786

    (@jitesh0786)


    Cant enter the credit card details into the fields. If i reload the page then it work

    • This topic was modified 6 years, 3 months ago by jitesh0786.

    The page I need help with: [log in to see the link]

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  • Thread Starter jitesh0786

    (@jitesh0786)

    Could anyone please reply on this?

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    This is almost certainly an issue with JS errors on your checkout page, most typically from your theme. To confirm, you can try with another theme active on your site to test, and then if that’s not the case, do a full conflict test.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerceand Square. Finally, test to see if the issue is resolved by going through checkout.

    To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    —–

    Tools to help you troubleshoot:

    Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://ww.wp.xz.cn/plugins/meks-quick-plugin-disabler/

    Health Check is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your users. Link: https://ww.wp.xz.cn/plugins/health-check/

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://ww.wp.xz.cn/plugins/wp-staging/

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