woocommerce square support

  • Resolved spacewest

    (@spacewest)


    5 years, 7 months ago

    Hi,

    we are trying to setup Woocommerce Square on our new site spacecraftwestbury.co.uk which we host on a third party site.
    The plug in have installed successfully and the connection to square seem to work and showing as connected in the square dashboard.

    We cannot sync any products, there is no error showing and sync button in woocommerce/settings/square/update is greyed out.

    Where did I go wrong?

    Thanks,
    Lucas

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support fevered – a11n

    (@fevered)

    5 years, 7 months ago

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter spacewest

    (@spacewest)

    5 years, 7 months ago

    thanks for the reply.
    Here is the system report

    
### WordPress Environment ###

WordPress address (URL): https://spacecraftwestbury.co.uk
Site address (URL): https://spacecraftwestbury.co.uk
WC Version: 4.6.1
REST API Version: ✔ 4.6.1
WC Blocks Version: ✔ 3.4.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.6.2
Log Directory Writable: ✔
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.23-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: wpvl_
Total Database Size: 2.18MB
Database Data Size: 1.98MB
Database Index Size: 0.20MB
wpvl_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wpvl_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpvl_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_loginizer_logs: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wpvl_options: Data: 0.77MB + Index: 0.04MB + Engine MyISAM
wpvl_postmeta: Data: 0.35MB + Index: 0.03MB + Engine MyISAM
wpvl_posts: Data: 0.82MB + Index: 0.04MB + Engine MyISAM
wpvl_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpvl_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpvl_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpvl_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_wc_product_meta_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpvl_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_woocommerce_square_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpvl_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 238
customize_changeset: 1
custom_css: 3
et_pb_layout: 5
nav_menu_item: 4
page: 11
post: 2
product: 1
revision: 72

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (6) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Contact Form 7: by Takayuki Miyoshi – 5.2
Loginizer: by Softaculous – 1.6.4
WooCommerce Square: by WooCommerce – 2.2.4
WooCommerce: by Automattic – 4.6.1
WP Mail SMTP: by WPForms – 2.2.1

### Inactive Plugins (1) ###

Hello Dolly: by Matt Mullenweg – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #461 - /shop/
Basket: #462 - /basket/
Checkout: #463 - /checkout/
My account: #464 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Divi
Version: 4.6.6
Author URL: http://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 12
Oldest: 2020-11-03 11:56:01 +0000
Newest: 2020-11-03 21:03:36 +0000

Pending: 2
Oldest: 2020-11-03 22:03:36 +0000
Newest: 2020-11-10 12:21:27 +0000
    Plugin Support Aashik P – a11n

    (@aashik)

    5 years, 7 months ago

    Hi there!

    There’s nothing obvious on the System Status Report that should be causing this behavior.

    Can you please follow the instructions under https://woomattic.wordpress.com/2020/10/09/getting-woo-engineering-support/ – Documentation and check if you’re still seeing this?

    If yes, can you please confirm you have a location setup under WooCommerce > Settings > Square > Settings, and SKUs configured for the products on both Square and WooCommerce store?

    If yes, and you’re still seeing the same behavior, please make a new topic in the Square forums with a link to this topic,a nd the following details:

    1. Square Logs

    There’s a built-in logging system enabled in the Square extension that could help you determine the cause of this behavior. If you haven’t enabled this already, you can enable this in (WooCommerce > Settings > Square) :

    square-logs
    Link to image: https://d.pr/i/YAvv9A

    * Once enabled, this saves sync logs under WooCommerce > Status > Logs >.
    * After enabling the logs, attempt to initiate a manual sync at WooCommerce > Settings > Square > Update
    * If you’re still seeing that the products are not syncing, Search for  Square logs in the drop-down at the top-right section and click on view button.
    * Post the logs in the new forum topic

    2. Along with the logs, please also post a screenshot of this page: WooCommerce > Settings > Square > Settings

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/.
    You can share the direct link to the image as a response to this topic.

    [Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

    I’ll mark this topic as solved for now so that we can continue troubleshooting this issue in the right forums in case you’re still facing problem with the sync.

    Thread Starter spacewest

    (@spacewest)

    5 years, 7 months ago

    Hi,

    Thanks for your help with this.

    Just to confirm.
    This is a new setup and there are no product in woocommenrce yet.
    We are trying to import products from square with square being the the system of record.
    We have tried the import all products from square function in the woocommerce square plugin to no avail.

    Items in square have skus assigned.

    I have enable logging in woocommerce and will log a ticket with square as suggested.

    Thread Starter spacewest

    (@spacewest)

    5 years, 7 months ago

    Please ignore the above.
    Since enabling the log, the products have imported successfully…
    I will disable the log and see if the update function works.

    Thread Starter spacewest

    (@spacewest)

    5 years, 7 months ago

    Seems to all be working as expected now….
    Go figure

    Thanks for your help @aashik and @fevered

Viewing 6 replies - 1 through 6 (of 6 total)

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