Woocommerce Square syncing issues

  • Resolved heathervh

    (@heathervh)


    4 years, 8 months ago

    Hi, I have been asked by the Square Woocommerce plugin support to post my issue here – link to the thread: https://ww.wp.xz.cn/support/topic/woocommerce-square-suddenly-not-syncing-product-description-2/

    Basically, I am having a few syncing issues – most of which started a few weeks ago:

    1. Product descriptions are no longer syncing to woocommerce
    2. New products are not imported during the sync
    3. Running a manual sync seems to duplicate products on woocommerce.

    Square is set as my system of record. Any help would be appreciated as this is causing some problems for my client.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter heathervh

    (@heathervh)

    4 years, 8 months ago

    Just an update, I also noticed by paypal purchases are not syncing back to Square either, but square pay by card are.

    Thread Starter heathervh

    (@heathervh)

    4 years, 8 months ago

    pps, another question, how long on average, should the scheduled sync take? Mine are taking between 2 and 4 hours for under 600 products. Is that how long it is supposed to take?

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 8 months ago

    Hi @heathervh,

    Checking the linked thread, I see that my colleague from the WooCommerce Square support team noted that the issue will require a closer check and was advising you to create a ticket here – https://woocommerce.com/my-account/create-a-ticket/?form=ticket.

    Kindly proceed by creating the ticket and be sure to select WooCommerce Square in the dropdown:


    Link to image: https://snipboard.io/jzeKRN.jpg

    We’ll be happy to assist further from there.
    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 8 months ago

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to create a ticket!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Woocommerce Square syncing issues’ is closed to new replies.