• Resolved breakingnewground123

    (@breakingnewground123)


    We received an email from WooCommerce relating to an Error in the WooCommerce plugin, specifically and error caught in WooCommerce/src/packages.php

    In line 260 of the file /mnt/customers/customers-1xb2b8/customers-el-381034-26336-underground-wordpress-pvc-6266b61fa22bda001f97eea5/wp-content/wp-content/plugins/woocommerce/src/Packages.php. 

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @breakingnewground123,

    Thank you for reaching out.

    Sorry to hear the issue you’re facing with the WooCommerce plugin. Before we can proceed with further steps, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    1. System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
    2. Fatal error logs (if any) under WooCommerce > Status > Logs.
      You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter breakingnewground123

    (@breakingnewground123)

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– 1.0.3<br>Cart Reports for WooCommerce: by WooCommerce – 1.4.2<br>WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.5.3<br>Autify Digital Woocommerce Lloyds Cardnet Gateway: by Autify Digital Ltd – 1.0.6<br>WooCommerce Order Status Manager: by SkyVerge – 1.15.4<br>WooPayments: by WooCommerce – 8.6.0<br>Brevo - WooCommerce Email Marketing: by Brevo – 4.0.31<br>WooCommerce Shipping & Tax: by WooCommerce – 2.8.5<br>WooCommerce Shipment Tracking: by WooCommerce – 2.5.3<br>WooCommerce: by Automattic – 9.4.3<br>Wordfence Security: by Wordfence – 8.0.1<br>WP Add Mime Types: by Kimiya Kitani – 3.1.1<br>WP Configurator Pro: by WP Configurator – 3.5.6<br>WP Mail SMTP: by WP Mail SMTP – 4.2.0<br>WPForms Lite: by WPForms – 1.9.2.3<br>WebToffee Gift Cards for WooCommerce: by WebToffee – 1.1.3<br>Related Products for WooCommerce: by WebToffee – 1.5.9 Inactive Plugins (8)<br><br>Advanced Custom Fields: by WP Engine – 6.3.9<br>Advanced Database Cleaner: by Younes JFR. – 3.1.5<br>Challan Pro: 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(rated-5)<br><br>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 36 MB WC Pages<br><br>Shop base: #14 - /shop/<br>Basket: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: #16 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #17 - /my-account/<br>Terms and conditions: #339 - /terms-conditions/ Theme<br><br>Name: Hello Elementor<br>Version: 3.1.1<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme<br><br>WooCommerce Support: ✔ Templates<br><br>Overrides: – WooPayments<br><br>Version: 8.6.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 231939644<br>Account ID: ❌ Not connected<br>Logging: Disabled Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ✔ Next scheduled: 2024-12-11 21:16:24 +00:00<br>Options: ✔<br>Notes: 170<br>Onboarding: completed WooCommerce Customer/Order/Coupon Export<br><br>Automated exports: 0<br>Custom formats: 4<br>Next export: Not scheduled Action Scheduler<br><br>Complete: 11,550<br>Oldest: 2024-11-10 09:01:50 +0000<br>Newest: 2024-12-11 08:19:45 +0000<br><br>Failed: 10<br>Oldest: 2024-12-03 00:00:27 +0000<br>Newest: 2024-12-09 14:33:52 +0000<br><br>Pending: 14<br>Oldest: 2024-12-11 19:19:38 +0000<br>Newest: 2025-01-02 00:00:27 +0000 Status report information<br><br>Generated at: 2024-12-11 08:45:15 +00:00<br>


    `

    Logs

    plugin-woocommerce-2024-12-09

    Extract of report with multiple entries. The first Report appeared 04.12.24 and displays the same narrative as below
    2024-12-09T11:14:23+00:00
    Warning Empty patterns received from the PTK pattern store 2024-12-09T11:14:25+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:14:26+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:14:32+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:14:36+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:14:38+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:14:48+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:15:04+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:15:07+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:15:14+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:15:22+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:15:28+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:15:30+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:15:32+00:00 Warning Empty patterns received from the PTK pattern store 2024-12-09T11:15:33+00:00 Warning Empty patterns received from the PTK pattern store

    Hi @breakingnewground123 ,

    Thanks for reaching out!

    It appears that this issue was resolved in the WC 9.4 release, but some users, including yourself, are still encountering it even after updating to version 9.4.3. The issue has been reported again and is actively being monitored. There’s an open pull request (PR) here: GitHub PR #53629 to address the issue further.

    I recommend keeping an eye on the PR thread for updates, as you’ll be notified once the fix is merged or included in the next release.

    I hope this helps! Let me know if you have any further questions.

    Thread Starter breakingnewground123

    (@breakingnewground123)

    Hello

    The Log is no longer showing the “Empty Pattern” as an issue in WooCommerce on our site.

    Our original request for Support was based on the email showing this as an error

    In line 260 of the file /mnt/customers/customers-1xb2b8/customers-el-381034-26336-underground-wordpress-pvc-6266b61fa22bda001f97eea5/wp-content/wp-content/plugins/woocommerce/src/Packages.php. 

    Please advise

    Hi @breakingnewground123 ,

    Thank you for sharing the additional details! It seems like the warning about Empty patterns received from the PTK pattern store has already been sorted out.

    To address your question, this is a known issue, and the good news is that a fix is planned for the upcoming 9.5 release. You can find more information about the issue here: GitHub Issue #53057.

    The error typically occurs when you search for any active plugin on your site. For now, I’d suggest waiting for the release. Once you’ve updated, please check if the issue persists. If it does, don’t hesitate to reach out—we’re here to help!

    I hope this information helps clarify the situation.

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