Plugin Author
Aert
(@aahulsebos)
Hi @tomyummix,
If I look in your page-source I see:
<script type="text/plain" data-category="statistics">window['gtag_enable_tcf_support'] = false;
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'UA-*-1', {
cookie_flags:'secure;samesite=none',
'anonymize_ip': true
});
</script>
This is the only blocked script, until consent. I’m not sure this would be the cause.
As you mention Sales Statistics, do you mean certain events in Google or something else.
Please also let us know which version you had before, as the last update was a quick fix, nothing related to Statistics or the Cookie Blocker.
regards Aert
Thread Starter
Tom
(@tomyummix)
Hi @aahulsebos,
Thank you for your help.
Unfortunately, I don’t know what was the last version used just before (is there a log somewhere to know ?) but I update very regularly.
What I mean by statistics is the data provided directly in the back office of WordPress by WooCommerce -> https://imgur.com/HgIVE4a
Many thanks
Plugin Author
Aert
(@aahulsebos)
Hi @tomyummix,
I see. I assume the orders are coming through fine? I don’t think these statistics are calculated from the client side, so I’m not sure how Complianz is causing this.
I would assume every order in the back-end is then added to the statistics table with the needed variables, without intervention.
So, to debug; could try enabling Complianz, and safe mode under settings for 24h. This way we know it’s the Cookie Blocker, and something is blocked.
Let me know!
regards Aert
Thread Starter
Tom
(@tomyummix)
Hi @aahulsebos,
Yes, the orders are coming through fine.
I agree with you. But there is a hole in the data between the update and the moment I deactivated the plugin.
I try to enable again and tell you.
Thank you.
Plugin Author
Aert
(@aahulsebos)
Hi @tomyummix,
Just to be certain, are you using Avada? We have fixed a compatibility issue, which could cause this, probably.
regards Aert
Thread Starter
Tom
(@tomyummix)
Hi @aahulsebos,
I’m not using Avada. I’ve switched on Complianz again since saturday and everything seems to be ok.
Thank you for your support @aahulsebos
Tom
Hi @tomyummix,
Thank you for confirming this.
I will mark the thread as resolved, but please feel free to reach out once more if any further questions arise.
Kind regards,
Jarno