• Hi, when installed WooCommerce Subscriptions and create a subscription product, I get a critical error on my site:

    I have tried a different theme and same issue.

    When deleting the Subscriptions plugin the error goes away.

    Here’s the System Status Report:

    `
    ### WordPress Environment ###

    WordPress address (URL): https://www.thecatstore.net
    Site address (URL): https://www.thecatstore.net
    WC Version: 5.5.2
    REST API Version: ✔ 5.5.2
    WC Blocks Version: ✔ 5.3.3
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.4.4
    Log Directory Writable: ✔
    WP Version: 5.8
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.21
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 4000
    cURL Version: 7.77.0
    OpenSSL/1.1.1k

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.40-MariaDB-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.5.2
    WC Database Prefix: wpon_
    Total Database Size: 6.45MB
    Database Data Size: 5.65MB
    Database Index Size: 0.80MB
    wpon_woocommerce_sessions: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpon_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_actionscheduler_actions: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wpon_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpon_actionscheduler_logs: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wpon_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpon_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpon_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_options: Data: 4.28MB + Index: 0.26MB + Engine MyISAM
    wpon_postmeta: Data: 0.46MB + Index: 0.27MB + Engine MyISAM
    wpon_posts: Data: 0.74MB + Index: 0.07MB + Engine MyISAM
    wpon_realmedialibrary: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_realmedialibrary_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_realmedialibrary_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_realmedialibrary_tmp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_rsssl_csp_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_sm_advanced_search_temp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_sm_views: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpon_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpon_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpon_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpon_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpon_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpon_wcs_payment_retries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpon_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpon_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_wc_order_bundle_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wpon_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpon_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_bundled_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_bundled_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpon_woocommerce_exported_csv_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

    ### Post Type Counts ###

    attachment: 52
    blocks: 8
    customize_changeset: 10
    featured_item: 8
    nav_menu_item: 23
    page: 80
    post: 6
    product: 3
    product_variation: 224
    revision: 87

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (19) ###

    Jetpack: by Automattic – 10.0
    Real Media Library: by devowl.io – 4.14.2
    Really Simple SSL pro: by Really Simple Plugins – 5.1.0
    Really Simple SSL: by Really Simple Plugins – 5.0.7
    WooCommerce: by Automattic – 5.5.2
    Smart Manager For WooCommerce – Stock Management, Bulk Edit & more…: by StoreApps – 5.20.0
    Woocommerce Export Products to XLS: by Spyros Vlachopoulos – 0.6.0
    WooCommerce Cost of Goods: by SkyVerge – 2.10.0
    WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.3.2
    WooCommerce Stripe Gateway: by WooCommerce – 5.3.0
    WooCommerce Payments: by Automattic – 2.8.3
    WooCommerce Product Bundles: by SomewhereWarm – 6.11.1
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.17
    WooCommerce USPS Shipping: by WooCommerce – 4.4.58 (update to version 4.4.60 is available)
    WooCommerce Store Credit: by Themesquad – 3.9.0 (update to version 3.9.1 is available)
    WooCommerce Subscriptions: by WooCommerce – 3.1.4
    Ryviu – Product Reviews for WooCommerce: by Ryviu – 3.1.22
    WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled
    WP Encryption – One Click SSL & Force HTTPS: by Go Web Smarty – 5.6.3

    ### Inactive Plugins (40) ###

    A/B Experiments for WooFunnels: by WooFunnels – 1.3.5
    Advanced Database Cleaner PRO: by Younes JFR. – 3.1.6
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.2.8
    Advanced WordPress Reset: by Younes JFR. – 1.1.1
    Aero: WooCommerce Embed Forms: by WooFunnels – 1.5.2
    AeroCheckout: Custom WooCommerce Checkout Pages: by WooFunnels – 2.8.0
    AfterShip Order Tracking, WooCommerce Tracking Made Easy (Free plan available): by AfterShip – 1.12.14
    Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.0
    Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.1.9.5
    Autonami Marketing Automations Connectors: by WooFunnels – 2.0.1
    Autonami Marketing Automations For WordPress: by BuildWooFunnels – 2.0.4
    Autonami Marketing Automations Pro: by WooFunnels – 2.0.2
    BackupBuddy: by iThemes – 8.7.2.0
    CartHopper: WooCommerce Skip Cart: by WooFunnels – 1.0.0
    Cloudflare: by Cloudflare
    Inc. – 4.5.1

    Code Embed: by David Artiss – 2.3.4
    Custom Price Labels for WooCommerce: by WP Wham – 2.5.10
    Email Template Customizer for WooCommerce: by VillaTheme – 1.0.4.4
    Klaviyo: by Klaviyo
    Inc. – 2.5.2

    Markup by Attribute for WooCommerce: by MarkTomlinson – 3.9.6
    Nextend Social Login: by Nextendweb – 3.0.29
    NextMove Lite – Thank You Page for WooCommerce: by XLPlugins – 2.14.2
    NitroPack: by NitroPack LLC – 1.5.6
    OptiMonk: by OptiMonk – 1.3.6
    OrderBumps: WooCommerce Checkout Offers: by WooFunnels – 1.9.1
    Orders Tracking for WooCommerce: by VillaTheme – 1.1.8.6
    PixelYourSite Pinterest: by PixelYourSite – 3.1.3
    PixelYourSite PRO: by PixelYourSite – 8.3.8
    Real Cookie Banner (Free): by devowl.io – 2.6.3
    Reamaze Helpdesk for WordPress: by The Reamaze Team – 1.2.2
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.16.59.0

    UpStroke: WooCommerce One Click Upsells: by buildwoofunnels – 2.2.9
    WooCommerce Additional Variation Images: by WooCommerce – 1.9.0
    WooCommerce Amazon Pay: by WooCommerce – 2.0.3
    WooCommerce Notification Premium: by Andy Ha (villatheme.com) – 1.4.2.3
    WooFunnels Funnel Builder: by BuildWooFunnels – 1.5.6
    WooFunnels Funnel Builder Pro: by BuildWooFunnels – 1.8.0
    Wordfence Security: by Wordfence – 7.5.4
    WP Reset: by WebFactory Ltd – 1.93
    YITH Product Size Charts for WooCommerce Premium: by YITH – 9

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #38 – /shop/
    Cart: #39 – /cart/
    Checkout: #40 – /checkout/
    My account: #41 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Flatsome Child
    Version: 3.0
    Author URL:
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.14.2
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/add-to-cart/variable.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php

    ### Subscriptions ###

    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://www.thecatstore.net
    Subscription Statuses: –
    WooCommerce Account Connected: ❌ No
    Report Cache Enabled: ✔ Yes
    Cache Update Failures: ✔ 0 failure

    ### Store Setup ###

    Country / State: United States (US) — California

    ### Payment Gateway Support ###

    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    pre-orders

    ### Product Bundles ###

    Database Version: 6.11.1
    Loopback Test: ✔
    Template Overrides: –

    ### WooCommerce Customer/Order/Coupon Export ###

    Automated exports: 0
    Custom formats: 0
    Next export: Not scheduled

    ### Action Scheduler ###

    Complete: 159
    Oldest: 2021-08-15 00:33:39 -0400
    Newest: 2021-08-16 10:25:16 -0400

    Pending: 2
    Oldest: 2021-08-16 18:46:33 -0400
    Newest: 2021-08-16 18:46:33 -0400

    ### Status report information ###

    Generated at: 2021-08-16 10:33:12 -04:00

    Thank you for your assistance.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thread Starter thecatstorenet

    (@thecatstorenet)

    Ok update I disabled WooCommerce Payments and that seems to have fixed the issue. Fatal error log shows that was causing errors.

Viewing 1 replies (of 1 total)

The topic ‘WooCommerce Subscriptions Causing Critical Error on Site’ is closed to new replies.