Woocommerce Subscriptions just Processed Everything

  • Resolved dannylancashire82

    (@dannylancashire82)


    5 years, 6 months ago

    Hi,

    We use Woocommerce subscriptions and overnight it has just processed a payment for every subscription when they weren’t due, has anybody had this before or any ideas why this could have happened. It’s obviously quite worrying and going to have caused frustration with customers.

    Thanks,
    Danny

Viewing 1 replies (of 1 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    5 years, 6 months ago

    Hey there!

    It sounds like you’re having trouble with the WooCommerce Subscriptions plugin. If that’s the case, then please create a ticket on WooCommerce.com – we aren’t allowed to offer support for premium plugins in the public forum, and you’ll get a much faster response.

    To create that ticket, please contact us at WooCommerce.com > My Account > Support.

    If you’re having trouble with a different subscriptions plugin, your best option is to contact the developer of that plugin for further support.

    Thanks!

    • This reply was modified 5 years, 6 months ago by Hannah S.L.. Reason: Fixed link formatting
    • This reply was modified 5 years, 6 months ago by Hannah S.L..
Viewing 1 replies (of 1 total)

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