WooCommerce Subscriptions Renewal Error

We are attempting to use WooCommerce Subscriptions + Memberships for our subscription service, using the Stripe payment gateway plugin (all payments are via Stripe with credit cards).
Integration between the 3 work flawlessly, except for the automatic renewals using WooCommerce Subscriptions. Whenever the date programmed for an auto renewal comes, the order stays stuck on “Pending payment” and with the following notes:

Payment processing skipped – renewal order created on staging site under staging site lock. Live site is at http://helt.mageshat.com/

Manual renewal order awaiting customer payment.

We have tried everything we could think of, but for some reason, the plugin insists that we are on a staging enviroment, when we are not. What is curious is that WooCommerce contradicts itself, because under WooCommerce > Status > Subscriptions, “Subscriptions Mode:” says “Live”. And there is no warning in the left side menu saying “staging”, nor is there any warning message saying that the auto-renewals are off.

Stripe is also on live mode, and so is its integration with WooCommerce.

We are using WordPress with the Bitnami stack, this is the only possible reason for failure I could think of, because under Settings > General, both WordPress Address and Site Address are set as http://helt.mageshat.com and the boxes are greyed out (not editable) instead of our actual URL: https://helt.mageshat.com – I believe this is due to the code

define('WP_SITEURL', 'http://' . $_SERVER['HTTP_HOST'] . '/');
define('WP_HOME', 'http://' . $_SERVER['HTTP_HOST'] . '/');

In the wp-config.php file.

Additionally, and even more confusing, in the database, table wp_options, the entries “siteurl” and “home” both have the value of http://127.0.0.1/wordpress/ while the entry “wc_subscriptions_siteurl” has the value of http://helt.mage_[wc_subscriptions_siteurl]_shat.com/

Please, someone help us. We payed the full price of both Memberships and Subscriptions only to find them not working as we need it to. It’s really dissapointing to see such a large and famous plugin be incapable of such a simple operation like auto renewals.

No other topic in this forum has helped us so far, so I created this one.

• This topic was modified 4 years, 11 months ago by ravimattar.
• This topic was modified 4 years, 11 months ago by ravimattar.

The page I need help with: [log in to see the link]