Woocommerce subscriptions switching error

  • Resolved artesupport

    (@artesupport)


    7 years, 3 months ago

    I have 2 subscriptions that belong to a grouped product, so I can switch between them.

    The problem is that when I switch it the next payment date is empty (in the front-end and admin), and in the view-subscription page the “cancel” and “change payment method” buttons disappear.

    I’m using the Woocommerce Stripe Gateway for payments.

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  • Plugin Support Grigorij S. a11n

    (@grigaswp)

    7 years, 3 months ago

    Hi there,

    Thanks for reaching out!

    I have 2 subscriptions that belong to a grouped product, so I can switch between them.

    The problem is that when I switch it the next payment date is empty (in the front-end and admin), and in the view-subscription page the “cancel” and “change payment method” buttons disappear.

    I’m using the Woocommerce Stripe Gateway for payments.

    WooCommerce Subscriptions is a premium WooCommerce.com extension and the support is handled via tickets on WooCommerce.com.

    Please head to Create a Ticket section on WooCommerce.com, select WooCommerce Subscriptions from the dropdown, add the details (feel free to link to this thread) and submit the ticket.

    The support team of WooCommerce Subscriptions will be happy to help you out and most likely they will need access to your site to do some deeper troubleshooting.

    This forum is for questions related to the functionality of core WooCommerce plugin itself so I’ll be marking this thread as resolved.

Viewing 1 replies (of 1 total)

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