WooCommerce USPS Shipping plugin failed

Resolved javablood
(@javablood)

4 years ago

We have a compile error in the class-wc-shipping-usps.php: Redefinition of parameter $w and it is preventing the website from working.

The host updated the PHP yet said they cannot do anything to resolve this error. Please help as we are losing business.

I did not put a page in the box above as we cannot even get on and the Recovery Mode is not working so unsure of what page to point.

Thank you

Viewing 7 replies - 1 through 7 (of 7 total)

hegenberg
(@hegenberg)

4 years ago

Hi there,

It seems that you are using the plugin USPS Shipping Method from the WooCommerce Extensions Store.

We have a separate support channel for customers of our Premium extensions.

Please reach out to us by opening a WooCommerce.com Support ticket:
https://woocommerce.com/my-account/create-a-ticket/

Thanks

Thread Starter javablood
(@javablood)

4 years ago

Berg,

Thank you for your response, yes that is the plugin. I tried what you suggested, yet I kept going in circles trying to get woo support as it wanted me to go through wordpress.com, which I created an account even though the website is on a different host. Then it kept sending me back even though I confirmed the e-mail. My sister died last month and I am trying to help my brother run the online business, which now he is losing customers with a down website. I have ‘some’ website experience, and all I am trying to do right now is get the website up and running. I have contacted the host, they upgraded the PHP then the plugin kept failing and they are not providing much support! 🙁

Any assistance is appreciated. Thank you.

Plugin Support Sérgio L. a11n
(@csnlima)

4 years ago

Hi @javablood,

which I created an account even though the website is on a different host.

Yes! That’s correct. Even tough the host is different, WordPress.com can provide support for Premium extensions.

Then it kept sending me back even though I confirmed the e-mail.

Can you please provide us more details of what you’re seeing?

Best,
Thread Starter javablood
(@javablood)

4 years ago
Sérgio.woo-hc (@csnlima),

Thank you for your response. This is the error I am getting

Fatal error: Redefinition of parameter $w in /hermes/bosnaweb24a/b587/ipw.turtlefe/public_html/wp-content/plugins/woocommerce-shipping-usps/classes/class-wc-shipping-usps.php on line 1858

I was just able to get in and see that the WooCommerce USPS Shipping plugin appeared okay. Yet, when I go to the dashboard I get a critical error message. I can go back page and the website is fine yet I do not know why I get that error!!??
- This reply was modified 4 years ago by javablood.
MayKato
(@maykato)

4 years ago

Hello,

If you are having a hard time getting in touch with our premium extension support team, please go to this page and click “Need something else? Contact us!” There, you’ll be able to access support without creating an account or verifying email: https://snipboard.io/UyzDba.jpg

Thread Starter javablood
(@javablood)

4 years ago

MayKato woo-hc,

Thank you for your response. I was able to submit a support ticket and we will see if the issue gets resolved.

Igor H
(@ihereira)

4 years ago

Hi @javablood

Glad to hear that, our team will contact you via ticket as soon as they can, so I’m going to mark this thread as resolved.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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