WooCommerce variation/attribute issue

  • Resolved satch111

    (@satch111)


    4 years, 8 months ago

    Hello

    I have an issue that began a few weeks ago, I can’t be sure what changed when it started, it could have been updating WordPress or WooCommerce, when. customer receives an order receipt via email there is some extra variation /attribute info for the chosen product that doesn’t exist on the product in the backend. Here is an example – 

    Test Ireland
pa_print_size:
16x48
pa_print_paper:
glossy
Size:
90x30 Inches (225x75cm)
Print, Framed, Canvas or Glass:
Canvas Print

    The only variations I set at the back end is “Size” and “Print, Framed, Canvas or Glass:”, “pa_print_size:” and “pa_print_paper:” should not be there, on some other orders I get the the variations “method_id” and “cost” that also shouldn’t be there. I can’t find anything in the back end to remove these at all.
    One thing to note is that pa_print_paper and pa_print size were old variations I once used but were changed a long time ago.

    These extra variations are not visible in the cart or at checkout on the product.

    Thanks for your help!

    Jason

    • This topic was modified 4 years, 8 months ago by satch111.
Viewing 5 replies - 1 through 5 (of 5 total)
  • MayKato

    (@maykato)

    4 years, 8 months ago

    Hello,

    You’ll first want to do a full conflict test to determine if the issue is coming from a plugin/theme conflict. Please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter satch111

    (@satch111)

    4 years, 8 months ago

    Hi Maykato

    I have tried that already with no luck. What is interesting is the data shown changes if the same product and variation is added to an order on a different occasion.

    Is there a way of seeing all the data in the product database to see where it is coming from? Or to exclude these data fields from invoices?

    Thanks

    Jason

    Mirko P.

    (@rainfallnixfig)

    4 years, 8 months ago

    Hi Jason @satch111,

    Thanks for getting back and trying the conflict testing.

    You may want to delete Orphaned Variations and clear Transients within WooCommerce > Status > Tools and see if that helps. For retrieving product attributes in the database check out this article with more information on that:

    https://www.webhat.in/article/woocommerce-tutorial/how-product-attribute-are-stored-in-database/

    Cheers.

    Mirko P.

    (@rainfallnixfig)

    4 years, 7 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved.

    Please feel free to open a new topic if you have any other questions.

    Thread Starter satch111

    (@satch111)

    4 years, 6 months ago

    Hi Mirko

    Sorry for the delay, I was travelling and have just tried this solution now and it has worked, thanks for your help!

    Jason

Viewing 5 replies - 1 through 5 (of 5 total)

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