Woocommerce Variations

  • Resolved ltribble

    (@ltribble)


    5 years, 8 months ago

    The product variations and attributes work fine, however whenever you click update in the pages admin, it wipes the variations. When you remake it the attributes are still there but it is as if they are hidden when the page is updated in anyway

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Hi there,

    Could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

    Next, can you give us step-by-step instructions on how to replicate this issue?

    Looking forward to hearing from you!

    Ross

    Thread Starter ltribble

    (@ltribble)

    5 years, 8 months ago

    
### WordPress Environment ###

WordPress address (URL): https://www.direct-brand.com
Site address (URL): https://www.direct-brand.com
WC Version: 4.5.2
REST API Version: ✔ 4.5.2
WC Blocks Version: ✔ 3.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.5.0
Log Directory Writable: ✔
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: wpdu_
Total Database Size: 229.67MB
Database Data Size: 193.21MB
Database Index Size: 36.46MB
wpdu_woocommerce_sessions: Data: 31.13MB + Index: 1.18MB + Engine MyISAM
wpdu_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpdu_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpdu_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine MyISAM
wpdu_woocommerce_order_itemmeta: Data: 0.73MB + Index: 0.39MB + Engine MyISAM
wpdu_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_actionscheduler_actions: Data: 0.97MB + Index: 0.40MB + Engine MyISAM
wpdu_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpdu_actionscheduler_logs: Data: 0.75MB + Index: 0.50MB + Engine MyISAM
wpdu_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpdu_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_comments: Data: 0.34MB + Index: 0.17MB + Engine MyISAM
wpdu_ebay_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_ebay_auctions: Data: 14.52MB + Index: 0.14MB + Engine InnoDB
wpdu_ebay_categories: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wpdu_ebay_jobs: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wpdu_ebay_log: Data: 56.02MB + Index: 0.39MB + Engine InnoDB
wpdu_ebay_messages: Data: 0.33MB + Index: 0.00MB + Engine InnoDB
wpdu_ebay_orders: Data: 4.52MB + Index: 0.02MB + Engine InnoDB
wpdu_ebay_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_ebay_profiles: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpdu_ebay_shipping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_ebay_sites: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wpdu_ebay_stocks_log: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpdu_ebay_store_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpdu_ebay_transactions: Data: 3.52MB + Index: 0.05MB + Engine InnoDB
wpdu_et_divi_ab_testing_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpdu_mailchimp_carts: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wpdu_mailchimp_jobs: Data: 0.67MB + Index: 0.03MB + Engine MyISAM
wpdu_options: Data: 13.48MB + Index: 0.79MB + Engine MyISAM
wpdu_pmxe_exports: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpdu_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wpdu_pmxe_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpdu_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_pmxi_images: Data: 0.07MB + Index: 0.02MB + Engine MyISAM
wpdu_pmxi_imports: Data: 0.72MB + Index: 0.00MB + Engine MyISAM
wpdu_pmxi_posts: Data: 0.95MB + Index: 0.37MB + Engine MyISAM
wpdu_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpdu_postmeta: Data: 47.99MB + Index: 22.96MB + Engine MyISAM
wpdu_posts: Data: 7.04MB + Index: 1.21MB + Engine MyISAM
wpdu_rm_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_front_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_login: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_login_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_paypal_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_sent_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_submission_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_tasks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_rm_task_exe_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_termmeta: Data: 0.16MB + Index: 0.12MB + Engine MyISAM
wpdu_terms: Data: 0.36MB + Index: 0.61MB + Engine MyISAM
wpdu_term_relationships: Data: 0.56MB + Index: 1.20MB + Engine MyISAM
wpdu_term_taxonomy: Data: 0.50MB + Index: 0.52MB + Engine MyISAM
wpdu_tgdprc_consent_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_tgdprc_custom_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_tgdprc_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpdu_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpdu_usermeta: Data: 0.50MB + Index: 0.25MB + Engine MyISAM
wpdu_users: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpdu_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpdu_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpdu_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_wc_category_lookup: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
wpdu_wc_customer_lookup: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
wpdu_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_wc_order_product_lookup: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
wpdu_wc_order_stats: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wpdu_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_wc_product_meta_lookup: Data: 1.08MB + Index: 1.29MB + Engine MyISAM
wpdu_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpdu_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpdu_wotv_woo_track_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpdu_wpmailsmtp_emails_log: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpdu_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
wpdu_yoast_seo_meta: Data: 0.39MB + Index: 0.34MB + Engine MyISAM

### Post Type Counts ###

acf-field: 5
acf-field-group: 2
attachment: 7400
blog_posts: 2
characters: 2
customize_changeset: 37
custom_css: 2
et_body_layout: 1
et_footer_layout: 4
et_header_layout: 4
et_pb_layout: 3
et_template: 8
et_theme_builder: 1
logocarousel: 10
logoshowcase: 10
nav_menu_item: 68
page: 20
post: 5
product: 4124
revision: 480
shop_coupon: 4
shop_order: 689
shop_order_refund: 63
sidebar: 1
sp_wps_shortcodes: 1
totalgdprcompliance: 6
user_registration: 1
wcps: 1
wcps_layout: 1
yith-wcbm-badge: 12

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (38) ###

Advanced Custom Fields: by Elliot Condon – 5.9.1
AJAX Search for WooCommerce: by Damian Góra – 1.7.2 – Installed version not tested with active version of WooCommerce 4.5.2
Bulk Move: by Sudar – 1.3.0
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.5 – Installed version not tested with active version of WooCommerce 4.5.2
Google XML Sitemaps: by Auctollo – 4.1.1
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
Hummingbird: by WPMU DEV – 2.5.1
Loginizer: by Softaculous – 1.5.9
Logo Carousel Slider: by AazzTech – 2.1.2
Mailchimp for WooCommerce: by Mailchimp – 2.4.5 – Installed version not tested with active version of WooCommerce 4.5.2
QuadMenu - Divi Mega Menu: by QuadMenu – 1.2.0
QuadMenu: by Mega Menu – 2.0.4
Real Category Management: by devowl.io – 3.3.4
Recapture for WooCommerce: by Recapture – 1.0.6 – Installed version not tested with active version of WooCommerce 4.5.2
SG Optimizer: by SiteGround – 5.6.6
Quantity Increment Buttons for WooCommerce: by Niels Lange  – 1.19 – Installed version not tested with active version of WooCommerce 4.5.2
String Locator: by Clorith – 2.4.1
Trustpilot-reviews: by Trustpilot – 2.5.808 – Installed version not tested with active version of WooCommerce 4.5.2
User Registration: by WPEverest – 1.8.7.1
Premmerce Permalink Manager for WooCommerce: by premmerce – 2.1.14 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Product Attachment Premium: by Multidots – 1.5.4 – Installed version not tested with active version of WooCommerce 4.5.2
Product Feed ELITE for WooCommerce: by AdTribes.io – 1.1.8 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
Import from eBay to WooCommerce: by WP Lab – 1.7.3 – Installed version not tested with active version of WooCommerce 4.5.2
Multi-Carrier Shipping Plugin for WooCommerce: by PluginHive – 1.8.1 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.15.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Shipment Tracking: by WooCommerce – 1.6.23 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
WooSidebars: by WooCommerce – 1.4.5
Yoast SEO Premium: by Team Yoast – 13.1
WP Crontrol: by John Blackbourn & crontributors – 1.8.5
WP-Lister Pro for eBay: by WP Lab – 2.6.3 – Installed version not tested with active version of WooCommerce 4.5.2
WP Mass Delete: by CyberSEO.NET – 3.0
WPB Product Slider for WooCommerce: by wpbean – 2.0.8.7 – Installed version not tested with active version of WooCommerce 4.5.2
WPS Hide Login: by WPServeur
NicolasKulka
tabrisrp – 1.5.6

Yoast SEO: WooCommerce: by Team Yoast – 12.6 – Installed version not tested with active version of WooCommerce 4.5.2
YITH WooCommerce Badge Management Premium: by YITH – 1.4.0 – Installed version not tested with active version of WooCommerce 4.5.2

### Inactive Plugins (3) ###

Asset CleanUp Pro: Page Speed Booster: by Gabriel Livan – 1.1.8.0
Cache External Scripts: by Diego Voors – 0.4
OMGF: by Daan van den Bergh – 3.8.2

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #52 - /shop
Cart: #53 - /cart
Checkout: #54 - /checkout
My account: #55 - /my-account
Terms and conditions: #607 - /terms-and-conditions

### Theme ###

Name: Divi Child Theme
Version: 1.0.0
Author URL: https://divicake.com/
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 4.6.1
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔

### Templates ###

Overrides: Divi-child/woocommerce/archive-product.php
Divi-child/woocommerce/content-single-product.php
Divi-child/woocommerce/single-product/product-image.php
Divi-child/woocommerce/single-product/product-thumbnails.php
Divi-child/woocommerce/single-product/tabs/additional-information.php
Divi-child/woocommerce/single-product/tabs/description.php
Divi-child/woocommerce/single-product.php

### Action Scheduler ###

Canceled: 1
Oldest: 2020-08-24 07:31:21 -0400
Newest: 2020-08-24 07:31:21 -0400

Complete: 3,670
Oldest: 2020-09-01 06:31:05 -0400
Newest: 2020-09-23 01:02:07 -0400

Failed: 5
Oldest: –
Newest: –

Pending: 1
Oldest: 2020-09-23 08:02:05 -0400
Newest: 2020-09-23 08:02:05 -0400

    Here is the log you asked for and the way to replicate this issue is by going into any product and adding an attribute and then applying the attribute to the variant as normal, it works perfectly fine until you update the page, for example changing the content and then updating the page will wipe all of the attributes and variant information

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Hi again,

    Thanks for sending that system status report over to us. I wasn’t able to replicate this on my site, so let’s make sure that nothing is conflicting with WooCommerce here.

    To test, first, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Let us know how this goes!

    Ross

    Thread Starter ltribble

    (@ltribble)

    5 years, 8 months ago

    It was a plugin conflict, but there’s a new issue now. On my site when on mobile, the variant box is squashed on android and totally off screen on safari

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Hi again,

    Glad to see you found the conflict. As for the mobile view issue, does the issue persist when you switch the site’s theme to Storefront?

    Ross

    Thread Starter ltribble

    (@ltribble)

    5 years, 8 months ago

    The issue is removed by storefront however there are other issues that are still peristing, such as on the checkout page the “You may be interested in” section and the related product section is very very misaligned along with a few other woocommerce things that are misaligned still. Since it can’t be a theme conflict does that mean it has to be a another plugin conflict?

    • This reply was modified 5 years, 8 months ago by ltribble.
    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Hi again,

    The issue is removed by storefront however there are other issues that are still peristing, such as on the checkout page the “You may be interested in” section and the related product section is very very misaligned along with a few other woocommerce things that are misaligned still. Since it can’t be a theme conflict does that mean it has to be a another plugin conflict?

    That’s likely, to be honest. Does it show correctly when all other plugins are disabled?

    Thread Starter ltribble

    (@ltribble)

    5 years, 8 months ago

    I have just checked and it is still poorly aligned despite woocommerce being the only plugin and the theme being storefront

    Thread Starter ltribble

    (@ltribble)

    5 years, 8 months ago

    Could it be because the images are different sizes? Do they all have to be the exact same dimensions to line up correctly?

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    5 years, 7 months ago

    Hi @ltribble. It looks like you are now using a Divi child theme on your site. I am going to go ahead and mark this thread as resolved. If you have any new questions about WooCommerce, please start a new thread.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Woocommerce Variations’ is closed to new replies.