Plugin Contributor
redsand
(@redsand)
Hi egabillat,
I’m sorry to hear about the issue you’re having and I’ll be happy to help.
If you haven’t had a chance to yet, please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve 90% of issues users have.
Please take special note of Troubleshooting Step 9 and FAQ #9 as they relate specifically to the issue you are dealing with, and will give you the steps to proceed forward.
From the Troubleshooting Guide:
If this message comes up consistently even after JavaScript and cookies are enabled, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.
If those don’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you.
– Scott
Plugin Contributor
redsand
(@redsand)
Not the same issue at all. That was a conflict with another very specific plugin, that we issued a fix for a long time ago.
Please follow my instructions above. What I said really is true.
That particular error, can affect your entire site, not just WooCommerce. It can affect comments, contact forms, registrations, etc. In every case it boils down to one of a very few basic issues. The documentation we have put together covers these.
It is very rare that we have users continue to have that issue (JavaScript and Cookies error) after reading the plugin documentation, and working through the Troubleshooting Guide and FAQ’s.
