Hello @helenowen,
Can you please attach the following?
- A screenshot of the behaviour you’re encountering, you can use Snipboard.
- A copy of your system status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the
fatal-errors.log option.
Look forward to hearing back from you.