Woolentor billing information form Error

  • Resolved neljaabaya

    (@neljaabaya)


    1 year, 10 months ago

    Hi,

    I´ve marked the “Allow customers to create an account during checkout” option in woo settings.

    At checkout page, to fill in customer information I use the woolentor customer billing information form. To create an account, It’s asking to create a password. But at the validation of the order i have an error message “All fields are required (name, surname…)”, while the fields are re-entered.

    Screenshot :

    https://snipboard.io/9r5ImS.jpg

    https://snipboard.io/ptn0aq.jpg

    Could you help me?

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter neljaabaya

    (@neljaabaya)

    1 year, 10 months ago

    And even without requesting the creation of an account I get this error message.

    Plugin Author Zenaul Islam

    (@zenaulislam)

    1 year, 10 months ago

    Hello @neljaabaya

    I have read your message and reviewed the screenshot you shared above.

    I sincerely apologize for the inconvenience you have experienced with the plugin.

    If you set the checkout field as required and do not provide it when the checkout process begins, you will get an error.

    You can check your checkout required field.

    If you unable to solved this problem, You can create a support ticket in our dedicated support center?

    https://hasthemes.com/contact-us/

    This will help us investigate the issue further and determine what exactly is causing it on your end.

    Best regards,
    Zenaul Islam

Viewing 2 replies - 1 through 2 (of 2 total)

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