Woopayment Transaction unauthorized

  • Resolved robertads

    (@robertads)


    9 months, 2 weeks ago

    From Italy, we sold a cheese grater to Colombia. We had a special voltage installed to make it work. We shipped the goods with DHL and provided tracking for the appeal. We paid the customs fees ourselves because the customer couldn’t afford it. We gave the customer a form for collection by proxy so that DHL could give his father’s goods to his son. The processing time, obviously, was longer than expected. Not for your choice. However, the customer received the goods ordered on July 9th on August 19th, 2025. In the meantime, the customer filed an appeal on August 12th, and today, September 3rd, Woopayment has deducted €1,200. We earned €100, so we’re now losing €1,300…it’s not fair. They’re all good at acting like Amazon and using sellers’ pockets to show off to customers by refunding everything. What can I do?

    DHl track: 9770499561

    Data del ricorso: 12 Agosto 2025

    Importo contestato: 1.200,18 € EUR

    Rispondi tramite: 21 Settembre 2025 – 1:59

    Motivo: Transazione non autorizzata

    Ordine: 47622

    Cliente: M. H.

    ID della transazione: ch_3RivnRCIFeQyd4HE0ncTmOLT

Viewing 2 replies - 1 through 2 (of 2 total)
  • LovingBro (woo-hc)

    (@lovingbro)

    9 months, 2 weeks ago

    Hi @robertads,

    I understand how concerning this must be for you—especially after covering customs fees and ensuring the product reached the customer, only to face a chargeback that leaves you out of pocket. It’s clear you went above and beyond to complete this order, and I can see how frustrating this situation is.

    Since this involves account-related and transaction appeal matters, the best step is to contact us directly so we can review the case in detail. Please visit https://woocommerce.com/my-account/contact-support/ while logged in to your WooCommerce account and start a chat session with us. One of our Happiness Engineers will be in touch to help you through this.

    We look forward to helping you get this sorted. If you run into any trouble reaching us through that link, please let us know here so we can guide you further.

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    9 months, 1 week ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    If you have a few minutes, we’d love if you could leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

Viewing 2 replies - 1 through 2 (of 2 total)

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