• Resolved monparfumdinterieur

    (@monparfumdinterieur)


    Hi,

    I have an issue with WooPayments in my WordPress admin.

    When I go to the WooPayments section (Payments tab), the page doesn’t load and I get this error in the console:

    TypeError: can’t access property “filter”, b.enabled_payment_method_ids is undefined

    It seems like WooPayments is trying to read the enabled payment methods, but the data is missing or undefined.

    My setup:

    • WordPress: up to date
    • WooCommerce: up to date
    • WooPayments: 10.6.0
    • Theme: Flatsome

    What I noticed:

    • The frontend works fine, customers can still pay
    • Only the WooPayments admin page is broken

    What I tried:

    • Cleared cache (browser + site)
    • Checked updates

    Has anyone seen this before or knows what could cause it?
    Could it be related to a missing API response or corrupted WooPayments data?

    Thanks 🙏

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there,

    Thanks for the detailed report and for sharing the console error that’s very helpful.

    We’re not currently able to reproduce this issue on our end, and since the frontend checkout is working correctly, this appears to be limited to the WooPayments admin interface failing to load some required data (specifically the enabled payment methods).

    The error you’re seeing:

    TypeError: can’t access property “filter”, b.enabled_payment_method_ids is undefined

    usually indicates that the WooPayments page is not receiving the expected API response or that some admin data is failing to initialize properly.

    To help narrow this down, I would suggest running a conflict test by temporarily deactivating all plugins except WooCommerce and WooPayments, and switching to a default theme such as Twenty Twenty-Five to check if the issue still occurs.

    You can perform this test on a staging site so your live site remains unaffected. You may use the following plugin to create a staging environment:
    https://ww.wp.xz.cn/plugins/wp-staging/

    Here’s a guide that walks you through how to run a conflict test:
    https://woo.com/document/how-to-test-for-conflicts/

    Let us know what you find. If you still face the same issue, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

    Plugin Support Ejay F – a11n

    (@ejayfernandes)

    Since there’s been no recent activity on this thread, I’m marking it as resolved. Don’t hesitate to start a new thread if you need help in the future.

    Your feedback helps others – please consider leaving a review: https://ww.wp.xz.cn/support/plugin/woocommerce-payments/reviews/#new-post

Viewing 2 replies - 1 through 2 (of 2 total)

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