Cannot Access WooPayments – Error on Open

We are running WooCommerce Payments version 10.4.0 on WordPress 6.9 with PHP 8.3. I am afraid to delete the plugin and re-install it.

When we click Payments from the left navigation menu, the page attempts to load for an extended period and then fails, displaying the message: “Oops, something went wrong.” The error details are shown below.

To troubleshoot, I cleared the browser cache, tried accessing the page in Dark Mode, and cleared the firewall cache in GoDaddy. The issue persists.

We are a nonprofit PTSO and do not have access to developers or dedicated IT support, so we rely heavily on vendor guidance to resolve issues like this. Is there anything you can do to help us troubleshoot or resolve this problem?

Thank you for your time and support.
Jen Callan
{email removed by moderator}

Error:

We’re sorry for the inconvenience. Please try reloading the page, or you can get support from the community forums.Get SupportReload PageClick for error details

NotFoundError: Failed to execute ‘insertBefore’ on ‘Node’: The node before which the new node is to be inserted is not a child of this node.

Version 10.4.3Hidden Notices2Silenced Notices6

Admin Notices

Notifications

Available funds are automatically dispatched every Monday .

• This topic was modified 4 months ago by Jen C..
• This topic was modified 4 months ago by Jen C.. Reason: A green box said my topic was spam (??)
• This topic was modified 4 months ago by Jen C..
• This topic was modified 4 months ago by Yui. Reason: email removed by moderator

The page I need help with: [log in to see the link]