• Resolved ivoo97

    (@ivoo97)


    Hey guys I have a problem I have set up a WooPayments on this wordpres website and there is a big issue when I am in test mode and I put town the test card 424242 and I use a postcode from Bulgaria it returns that the post code is not full even when I put down a real card with the real post code from Bulgaria it still does not work

    The page I need help with: [log in to see the link]

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  • Hey there, @ivoo97! Thanks for contacting us. I’m happy to help you.

    I checked your website to test this and it seems you disabled credit card payment, right?

    Can you please share a screenshot of the error you got when you tried? I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    • Do you allow purchases from other countries?
      – If you do, do you get the same error or is it just for Bulgaria?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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