Wordfence 2FA Code LOST SETUP URGENT

  • Resolved hydro23

    (@hydro23)


    9 months, 3 weeks ago

    I had a suituation where I have lost my 2FA codes during a phone backup and I am now unable to logon to wordfence account as it give me no other alternative option to login.
    The account is managing multipul webistes and I need support to turn off 2FA so I can log into it .. Can anyone provide some advice please

    The page I need help with: [log in to see the link]

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  • Plugin Support wfpeter

    (@wfpeter)

    9 months, 3 weeks ago

    Hi @hydro23, thanks for getting in touch.

    When you no longer have access to your recovery codes, follow these steps:

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
    • Go to your user profile and add 2FA back to your account, making sure to download the backup codes in case of problems in the future.

    Thanks,
    Peter.

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