Check the database tables (link is near the bottom of the options page) and look for any needing repair.
Run the javaScript Console and check to see if any errors in red come up hen viewing the options page and trying to save it.
Let me know what you find.
tim
Hi, thank you.
Seems like WF needs phpinfo. I have it disabled for security reasons.
Warning: phpinfo() has been disabled for security reasons in /home/xxx/public_html/wp-content/plugins/wordfence/lib/sysinfo.php on line 10
Not sure the database is ok, I paste below a sample of the WF database check:
Name: akk_FinalTiles_gallery Engine: InnoDB Version: 10 Row_format: Compact Rows: 1 Avg_row_length: 16384 Data_length: 16384 Max_data_length: 0 Index_length: 0 Data_free: 0 Auto_increment: 2 Create_time: 2016-01-22 02:34:27 Update_time: Check_time: Collation: utf8_general_ci Checksum: Create_options: Comment:
—————————————————————————————–
Name: akk_FinalTiles_gallery_images Engine: InnoDB Version: 10 Row_format: Compact Rows: 11 Avg_row_length: 1489 Data_length: 16384 Max_data_length: 0 Index_length: 0 Data_free: 0 Auto_increment: 23 Create_time: 2016-01-22 02:34:27 Update_time: Check_time: Collation: utf8_general_ci Checksum: Create_options: Comment:
—————————————————————————————–
Name: akk_bwg_album Engine: MyISAM Version: 10 Row_format: Dynamic Rows: 0 Avg_row_length: 0 Data_length: 0 Max_data_length: 281474976710655 Index_length: 1024 Data_free: 0 Auto_increment: 1 Create_time: 2015-10-22 12:51:34 Update_time: 2015-10-22 12:51:34 Check_time: Collation: utf8_general_ci Checksum: Create_options: Comment:
—————————————————————————————–
Name: akk_bwg_album_gallery Engine: MyISAM Version: 10 Row_format: Fixed Rows: 0 Avg_row_length: 0 Data_length: 0 Max_data_length: 9570149208162303 Index_length: 1024 Data_free: 0 Auto_increment: 1 Create_time: 2015-10-22 12:51:34 Update_time: 2015-10-22 12:51:34 Check_time: Collation: utf8_general_ci Checksum: Create_options: Comment:
—————————————————————————————–
Well, php.info was not the issue, as I have WordFence installed into another wordpress website an in the same server and it runs smoothly.
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Please, let me know the steps on how to uninstall WordFence. I used the wordpress Uninstall feature and installed it again, it will continue with the same issue mentioned in my Origina Post. Looking forward to your reply.
Hello,
please, WF Support, could you send me instructions on how to solve the issue? Automatic uninstall and re-install did not solve the issue.
Hi,
If the initial options above did not help, try turning on “Disable config caching” near the bottom of the options page. This option is saved differently from the others, so if config caching is not working correctly, this option should still be able to save, and can fix the others.
If even that option cannot be saved, then it sounds like Wordfence’s database tables could not be created, or your mysql database user does not have “all privileges” on the whole database. (This can usually be fixed with phpmyadmin on most hosts, and some hosting companies are willing to help if you’re not sure how to do it.)
-Matt R
