Wordfence says rules not updated though rules.php is updated

  • Resolved asarosenberg

    (@asarosenberg)


    7 years, 1 month ago

    I have a customer who gets admin notice about rules update not working “The last successful update check was 2019-03-09 09:31”. Manual refresh returns “No rules were updated. Please verify you have permissions to write to the /wp-content/wflogs directory.”

    Folder permissions are ok and stat on rules.php after the manual rules update shows current timestamp (Modify: 2019-03-21 14:14:25.898631630 +0100).

    The ajax request that runs on manual rule update (wordfence_updateWAFRules) returns rulesLastUpdated 1550166479 (and config-transient.php contains “rulesLastUpdated”;i:1550166479).

    Stat on config-transient.php is older but not as old as 1550166479 (Modify: 2019-03-21 12:49:00.283322072 +0100).

    Everything is green on Wordfence diagnostics. wp cli “cron test” says WordPress cron is ok.

    Deactivating and reactivating the plugin does not make a difference. I suppose we could try deleting wflogs but I wanted to check in with you guys first. Any idea what could be going on here?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter asarosenberg

    (@asarosenberg)

    7 years, 1 month ago

    Oh duh just found this, assuming it’s the same problem?

    https://ww.wp.xz.cn/support/topic/unable-to-update-rules/

    wfdave

    (@wfdave)

    7 years, 1 month ago

    Hey @asarosenberg!

    I hope you’re doing well 🙂

    It seems that Wordfence is timing out while downloading the new malware signatures. However, the rules are being updated, you can check by looking at the timestamp of wfRules.php.

    The team is hoping to get a fix out for this soon.

    Dave

    Thread Starter asarosenberg

    (@asarosenberg)

    7 years, 1 month ago

    Heyyy Dave,

    All is well here thank you. Keeping up the great work I see. 😀

    Thanks for the additional information I’ll let the customer know a fix is on the way.

    Have a great weekend!

    Gruskel

    (@elevas33)

    7 years, 1 month ago

    temporary solution : Go to Plugins, empty cache, deactivate wordfence, empty again cache, activate wordfence and from the same plugin page enter the error message in manual update and it will let you update… repeat the process several times if it doesn’t work the first time. But this is a bad fix

Viewing 4 replies - 1 through 4 (of 4 total)

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