Wordfence: Scan Failed

  • Resolved Be Dark

    (@b_dark)


    5 years, 9 months ago

    Hello, i get the msg

    Scan Failed
    The scan has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Click here for steps you can try.

    On Scan section, i check the link
    Steps:
    1. “Start all scans remotely”. Check the box, i have checked nothing fixed
    2. I don’t have an “Under Construction” plugin running that is blocking access to my site’s AJAX handler which is located at /wp-admin/admin-ajax.php.
    3.I am not password-protect wp-admin
    4. On my WHM>ConfigServer Security & Firewall i have set on allowed IP address
    69.46.36.0
    69.46.36.1
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    69.46.36.32 – WP Wordfence
    5. i don’t find any wfStatus table problem
    6.i check on mu wp network main site /wp-admin/admin-ajax.php and i get 0
    7. i don’t get any 500 Internal Server Error

    i use Apache/Nginx server with php 7.4.9 and 1024 wp memory limit.
    What other information do you need or i have to set on your setting to stop to face that problem?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WFAdam

    (@wfadam)

    5 years, 9 months ago

    Hello @b_dark and thanks for reaching out to us!

    Can you do the following so I can get the information I need to help you?

    • Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running)
    • Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options”
      Set “Maximum execution time for each scan stage” to 20 on the options page
    • Click to “Save Changes”
    • Go to the Tools > Diagnostics page
    • In the “Debugging Options” section check the circle “Enable debugging mode”
    • Click to “Save Changes”.
    • Start a new scan
    • Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log and paste them in the post.

    On occasion, this fixes it straight away. That’s because adding 20 for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”.

    Thanks!

    heyjud

    (@heyjud)

    5 years, 9 months ago

    I’ve been having the exact same issue. Today I ran the cPanel virus scan, and it found a virus on “public_html/wp-content/plugins/wordfence/readme.text”, called YARA.grscripts_Spam_055.UNOFFICIAL

    Plugin Support WFAdam

    (@wfadam)

    5 years, 9 months ago

    @heyjud

    I would love to assist you with this issue.

    As per the forum guidelines below, could you please open your own topic and we would be glad to assist you:

    “Unless users have the exact same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme, and configurations, then the odds are the solution for one user will not be the same for another. For this reason, we recommend people start their own topics.”

Viewing 3 replies - 1 through 3 (of 3 total)

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