Hi there,
Can you please send a screenshot of the issue? Also, try to debug if you there is some error.
Thanks,
Archana.
Hi Archana,
The screen is totally white after selecting “customise” from the dashboard in wordpress – so a screen shot wont help. Thanks for the suggestion about de-bugging but that’s kind of the point the error is the white screen – if I knew how to de-bug that would be helpful but unfortunately I don’t do you ?
Thanks
P
O.K. I have found out how to “de-bug” and get this message now on the white screen,
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Fatal error: Uncaught exception ‘Exception’ with message ‘Supplied nav_menu_item value missing property: description’ in /home/sites/xxxxx.co.uk/public_html/wp-includes/customize/class-wp-customize-nav-menu-item-setting.php:192 Stack trace: #0 /home/sites/xxxxx.co.uk/public_html/wp-includes/class-wp-customize-nav-menus.php(589): WP_Customize_Nav_Menu_Item_Setting->__construct(Object(WP_Customize_Manager), ‘nav_menu_item[6…’, Array) #1 [internal function]: WP_Customize_Nav_Menus->customize_register(Object(WP_Customize_Manager)) #2 /home/sites/xxxxx.co.uk/public_html/wp-includes/plugin.php(525): call_user_func_array(Array, Array) #3 /home/sites/xxxxxx.co.uk/public_html/wp-includes/class-wp-customize-manager.php(605): do_action(‘customize_regis…’, Object(WP_Customize_Manager)) #4 [internal function]: WP_Customize_Manager->wp_loaded(”) #5 /home/sites/xxxxxx.co.uk/public_html/wp-includes/plugin.php(525): call_user_func_array(Array, Array) #6 /home/sites/xxxxxxx.co.uk/public_html/wp-settings.php(414): do_acti in /home/sites/xxxxxxx.co.uk/public_html/wp-includes/customize/class-wp-customize-nav-menu-item-setting.php on line 192
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What I dont know is what it means… I have tried switching off all the plugins and then switching back on one by one but that hasn’t made any difference and I have tried setting the default 20-15 theme which made no difference either… any one got any ideas ?
P
Further to the above I have found a solution:-
1. Delete all existing menus and save.
2. Rebuild menu structure and launch theme customiser to incorporate the menu.
This worked for my theme using WordPress 4.5 – issues started immediately after update from previous version.
Help for this solution came from gbps & Marius (Clorith)
https://ww.wp.xz.cn/support/topic/fatal-error-on-appearance-customise?replies=32
Hope this helps someone else.
Pezza
Thank you for this! I was also receiving a 500 Error when going to Appearance and either Customize, Header or Background for any theme that I used. By deleting the menus I had saved, it cleared up the 500 error.
