WordPress 5.2. problem – Plugin “gone”

  • Resolved chiara1818

    (@chiara1818)


    7 years, 1 month ago

    Hi – I’ve used the plugin since the beginning. Today I did the WP Update 5.2. and now the plugin “disappeared” – it’s not in the list “installed plugins”. Now I tried to do the installation again, and this is not possilbe. The error message “says” Target folder is already existing…

    What can I do now?

    Thanks. Best, Anita

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    7 years, 1 month ago

    Hi Anita

    Thanks for reaching out.

    This issue can happen with any plugin if an update is interrupted, only partially completed. You’ll need to use Hosting File Manager or FTP and navigate to the wp-plugins folder, there you’ll find a folder called siteorigin-panels, delete it. You can then re-install Page Builder from Plugins > Add New.

    Full tutorial on this issue here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-destination-folder-already-exists-error-in-wordpress/

    Thread Starter chiara1818

    (@chiara1818)

    7 years ago

    Thanks Andrew, that’s a good idea. I had the same problem at 2 different websites. I did it for the first one, everything fine. But now there is an addtional problem with the second one, as I don’t have the ftp address (like I had for the first website). The ftp login is managed via the hosting company…do I have access to the ftp via backend from WordPress or do I have to ask the hosting company to delete the plugin folder from the ftp. Thanks. Best, Anita

    Plugin Support Andrew Misplon

    (@misplon)

    7 years ago

    Hi, sorry to hear about the hassle. FTP access isn’t possible via WP but usually accessible from your hosting control panel (Manage FTP users) or in your hosting control panel you could use the file manager.

Viewing 3 replies - 1 through 3 (of 3 total)

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