WordPress access

  • uz12ha2019

    (@uz12ha2019)


    6 years, 12 months ago

    Hello,
    I noticed yesterday that I can´t reach my website. So I tried figure out why? One problem is that I can´t log into my WordPress account. My email adress is unnown according to my login, but I received e-mails form WordPress. An E-Mail for example is from yesterday and give me the information that my website is now updates to WordPress 5.2.2
    To participate in this support chat, I now have created a new login using my google account.
    Can someone please help me to find my website 🙂
    best regards Matthias

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Denis K

    (@deniskoo)

    6 years, 12 months ago

    Your website works fine, it’s just the home page that’s not rendering.
    1.http://www.cocktail-dream.com/impressum/
    Loads fine
    2.http://www.cocktail-dream.com/datenschutzerklaerung/
    Loads fine
    3. http://www.cocktail-dream.com/
    Loads, but there is some error in rendering the page fully (if you view the source (right click, view source), it stops where the body content happens) – so the page does not show anything.
    The home page also shows a javascript error from one of the libraries that your theme (Uncode) is using.
    I would suggest you reach out to the developers of the theme or see whether they have a fix for this, assuming that it’s due to the WP 5.2.2 update.

    I’d probably try to switch to another theme just to see if this works, but I’m guessing it’s an impossible feat for you without being able to access your WP dashboard.

    If all else fails, restore a previous backup of your site (your web hosting provider should be able to help), and if you really want to update to 5.2.2, change your theme to another one before you do so.

Viewing 1 replies (of 1 total)

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